Descripción y detalle de las actividades
Key responsibilities include:
- Provide coaching and feedback to team members, supporting their development through the performance leadership process.
- Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
- Following Brady's guiding values and principles.
- Actively contributing to continuous improvement initiatives alongside team members.
- Maintaining a focus on high delivery performance and cost efficiency.
- Follow up on escalated cases from sales, customers, and other internal or external departments.
- Assist in developing and delivering training within the department as required.
- Conduct monthly Silent Service Observation audits to assess performance.
- Build and nurture successful relationships with customers, distributors, and customer service teams, resulting in increased sales and customer loyalty.
- Participate in the hiring, training, and performance management of team members.
- Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
- Manage projects that contribute to department and division service goals.
- Ensure timely completion of all required paperwork and reports.
- Assume the duties and responsibilities of the Customer Service Supervisor in their absence.
- Handling customer orders and delivering outstanding service.
Experiência y requisitos
Qualifications:
- Education:



A bachelor’s degree in management, sales, marketing, operations management, or a related field from a recognized institution is preferred.
- Technical Skills: Knowledge of SAP
- Leadership & Conflict Resolution: Ability to resolve conflicts effectively, provide solutions, and motivate a diverse team of reports.
- Service Orientation: A service-minded attitude, able to work well under pressure.
- Problem Solving: Strong problem-solving skills with a collaborative team-oriented approach.
- Communication: Ability to clearly present information and respond to inquiries from managers, customers, distributors, and employees.
- Languages: Bilingual in English and Spanish.
- Customer Relationship Management: Continuously developing customer relationships to align with customer needs and expectations.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Bonos anuales
- Comedor
- Transporte
- Servicios medicos en planta
- seguro de vida
- fondo de ahorro
- bonos anuales
- seguro de gastos médicos
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Jornada completa
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service Team Lead (Pacifico, Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana