**_Ready to shape the future of work?_**
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**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**
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**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
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- Customer Service Representative. _**
- **_ Daily basis take customer service phone calls _**
- **_Ability to multi task and navigate in various programs +_**
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- **_Professional skills on the phone_**
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- **_ _**_Ability to foresee problems & communicate to management _**
- **_Follow schedule adherence _**
- **_Meet quality and production goals establish by process _**
- **_Positive attitude towards process changes _**
- **_Manage time effectively and be a team player with others_**
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**_ Qualifications we seek in you!_**
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**_ Minimum Qualifications / Skills_**
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- **_High School degree diploma Advanced English level Full shift availability_**
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- **_ Call center experience - Insurance campaigns experience desirable _**
**_Preferred Qualifications/ Skills _**
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- **_Strong organizational and time management skills._**
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- **_Effective negotiating skills._**
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- **_Ability to deal with ambiguity and unknowns._**
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- **_Ability to excel within a team environment._**
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- **_Ability to look for creative solutions to business issues._**
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- **_Ability to utilize technology to work smarter and improve the level of service to internal and external customers._**
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- **_Ability to understand and comprehend complex procedures._**
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**_ Why join Genpact?_**
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**_Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
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**_Make an impact_**_ - Drive change for general enterprises and solve business challenges that matter_**
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**_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
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**_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
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**_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
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**_Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
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**_ Let’s build tomorrow together._**
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**_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
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Job_**_Process Developer_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Jul 25, 2025, 10:47:18 AM_
**_ Unposting Date_**_Sep 23, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

📌 Process Developer- Customer Service Representative (Zapopan)
🏢 Genpact
📍 Zapopan