An important company is looking for you to be part of the team:
**Main Responsibilities**:
Provide Tier I and Tier II customer service and technical support to end-users for hardware and software
- Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
- Provide guidance and explain policies and procedures to end-users
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
- Train customers on new devices and technologies
- Install software on new or existing devices, in accordance with standard procedures
- Performing tests and evaluations of new software/hardware
- Set-up of new equipment, devices, and users, in accordance with standard procedures
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
- Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
- Assist with preventative maintenance within specified guidelines and procedures
- Assist in the tracking of hardware and software inventory and maintaining asset management systems. Review, evaluate and order new computer hardware and software products
- Manage network switch ports to ensure compliance, data-jack numbers, jack termination and wire management
- Troubleshoot network issues, including Wi-Fi, DHCP, DNS, VPN and other related items
- Ensure electrical safety standards are met
- Support related systems including telephone, security cameras and other IT related solutions.
- Assist and interact with hardware and software vendors
- Participate on committees, projects, and IT teams using correct management systems
- Ensure security and privacy of networks and computer systems




- Installing/upgrading anti-virus and client management software to ensure security at the user level
- Monitor daily back up operations
- Perform necessary updates on local servers
**Key Qualities**:
- 2-5 years experience supporting users in a Windows environment
- 2-5 years experience in computer networks and systems maintenance
- Proven experience as IT Technician or relevant position
- Excellent written and verbal communication skills
- Good interpersonal skills
- Attention to detail
- Excellent diagnostic and problem-solving skills
- Establishing good relationships with all departments and colleagues
- Excellent organizational and time-management skills
- Good understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Ability to pick-up, move, adjust computer related equipment like printers, PCs, servers, etc over short distances
- Adhere to normal business hours, with flexibility for after hours and/or weekend support for break/fix or maintenance related items on occasion
- Organized, project/daily planning, good problem-solving skills, self-motivating and the ability to work independently
- Degree in Computer Science, engineering, relevant field, or equivalent job experience
- Microsoft and/or Networking Professional Certificates
- Experience working for a manufacturing company
- Familiar with relational databases or software development
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $30,000.00 al mes
Beneficios:
- Ayuda o servicio de transporte
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Protegido de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Servicio de comedor con descuento
- Teléfono de la empresa
- Uniformes gratuitos
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial

📌 IT Support Specialist (Guadalajara)
🏢 ENNOVI
📍 Guadalajara