Sales Representative - Convert Leads and Deliver Exceptional Service in a Fast-Paced EnvironmentSummary:
At Detail Cleaning Services, our mission is to **enhance lives one cleaning at a time**. As a growing leader in residential cleaning, we’re seeking a **Sales Representative** who can confidently close deals, deliver remarkable customer experiences, and thrive in a fast-paced, multitasking environment.
This role is designed for someone who loves the art of service-based sales answering inbound calls, following up on leads, and converting interest into loyal, recurring clients. You’ll be the first voice of our brand and a trusted guide for customers as they choose a service that can truly improve their day-to-day life.
You’ll collaborate closely with operations and marketing teams, receive hands-on training, and be expected to meet clear performance goals. If you're confident, adaptable, and genuinely enjoy helping others, this role is for you.
**Location**:
Remote - (Full-Time)
About Detail Cleaning Services:
Detail Cleaning Services is a top-rated residential cleaning company, built on strong core values**:trust, commitment, caring, and positivity**. We serve hundreds of recurring clients who depend on us for quality, consistency, and service that goes beyond expectations.
Our team environment is supportive, fast-moving, and accountability-driven. We believe in personal growth, clear goals, and delivering on our promises to our clients and to one another.
About the Role:
Your job is about more than just closing it’s about creating a seamless experience that builds trust and loyalty. You'll be expected to move quickly, follow up diligently, and maintain service quality while achieving key sales goals.




Key Responsibilities:
**Lead Conversion & Client Communication**
- Promptly answer inbound calls and messages (calls within 3 rings, messages within 1 hour)
- Return missed calls within 30 minutes
- Follow up on new and existing leads, hot prospects, and pending estimates
- Convert 40%+ of quotes into booked services
- Retain at least 40% of initial cleans to recurring services
- Respond to complaints within 1 hour
**Sales Process & Data Entry**
- Schedule cleanings, assign technicians, and complete job setup in Maid Central
- Enter and tag customer data accurately in Keap and Nesting Spreadsheet
- Complete new customer checklist thoroughly for every booking
- Verify service type, price accuracy, billing setup, and technician assignment
- Record home details (entry/exit instructions, remodel status, preferences) clearly in Spanish and English
- Upload home photos and ensure accurate tagging for future service
**Customer Service & Follow-Through**
- Maintain a high level of professionalism and enthusiasm in all communications
- Create tasks to follow up on customer promises and concerns
- Continuously improve by reviewing past sales calls when performance goals are missed
- Participate in team meetings, coaching sessions, and regular scorecard tracking




- Provide feedback on sales performance and opportunities for operational improvement
Who We’re Looking For:
You’re a confident communicator, quick thinker, and self-starter who knows how to manage time and priorities in a fast-paced, service-focused environment. You love working with people, are highly organized, and thrive under pressure. You’re reliable, curious, and always looking for ways to grow.
Must-Haves:
- Previous experience in inside sales (2+ year preferred)
- Comfortable managing a high volume of calls, messages, and follow-ups
- Ability to multitask, prioritize, and stay organized
- Strong written and verbal communication skills (English required; Spanish a plus)
- Tech-savvy with tools like Google Workspace, CRM systems (e.g., Keap), and scheduling platforms
- Fast, responsive, and committed to meeting or exceeding sales goals
Nice-to-Haves:
- Experience in home services, cleaning, or service-based sales
- Familiarity with Maid Central, Missive, or similar tools
- Bilingual (English/Spanish)
- Knowledge of inbound sales metrics and performance dashboards
What You’ll Get:
- Competitive hourly rate plus commission and performance incentives
- Fully remote, adaptable schedule
- Clear training, daily checklists, and manager support
- A fast-moving, high-trust environment where your results matter
- Opportunity to grow in a leadership-oriented, values-driven company
- The chance to make a real impact on customers’ lives and homes
How to Apply:
Pay: $27,000.00 - $43,000.00 per month
Application Question(s):
- Can you write and read English?
**Language**:
- English (required)
Work Location: Remote

📌 Remote Sales Representative (México)
🏢 Detail Cleaning Services
📍 México