Now Hiring**:Client Success Manager**
Baja Roofing is looking for a seasoned **Client Success Manager** to become the warm, inviting first impression of our company. This Remote-based position is idóneo for a professional with **5+ years of customer service or client relations experience** who thrives on creating meaningful connections, supporting sales, and ensuring every client feels valued from the very first call.
**Key Responsibilities**
- **First Point of Contact**: Be the voice of Baja Roofing—answer calls with professionalism, warmth, and empathy.
- **Lead Conversion**: Follow proven scripts to turn leads into scheduled appointments and ensure our conversion rates stay optimized.
- **Sales Support**: Set our sales reps up for success with strong, pre-qualified appointments so they can focus on closing.
- **Follow-Up Engagement**: Re-engage with clients after sales appointments, showing care, professionalism, and persistence.
- **Marketing Collaboration**: Partner with our Marketing Manager to run consistent follow-ups and improve the entire customer journey.
- **Appointment Generation**:
Reach out to property management companies and HOA managers to create new business opportunities beyond paid advertising.
- **Lead Revival**: Revive past or unsold leads, converting them into fresh opportunities.
**What We’re Looking For**
- **5+ years of proven experience** in customer service, appointment setting, or client relations
- **Bilingual (English & Spanish)**, with **fluent English at C1 level or above**:
- A **warm, inviting, and professional voice/tonality** that builds instant trust
- Excellent communication skills—both written and spoken
- Sales-minded, organized, and highly detail-oriented
- A proactive attitude with the ability to represent Baja Roofing with confidence and care
As our **Client Success Manager**, you won’t just answer phones—you’ll be the _first and lasting impression_ of our company. This role is about creating trust, converting opportunities, and building client relationships that fuel our growth.
Pay: $150.00 - $190.00 per hour
Expected hours: 40 per week
Work Location: Remote