Description
Key Responsibilities
Provide Level 1 and 2 IT support to a diverse international client base.
Troubleshoot, configure, and maintain IT infrastructure (LAN/WAN, switches, servers, cloud services).
Configure and support VoIP systems, PABX, and video conferencing tools.
Coordinate with internal teams and third-party vendors to resolve or escalate incidents.
Deliver user training and create documentation for processes and configurations.
Ensure accurate ticket management, logging, and reporting.
**Requirements**:
Requirements
Experience with networking equipment (Ubiquiti, Cisco), DNS, and domain management.
Familiarity with Microsoft 365, Google Workspace, and cloud platforms (AWS, Azure, GCP desirable).
Experience with remote access tools, antivirus solutions,



and RMM platforms (e.g., NinjaRMM).
Knowledge of Linux, cPanel, or WordPress is an advantage.
Strong English communication skills (spoken and written).
Soft Skills
Strong customer service orientation.
Problem-solving mindset and proactive attitude.
Excellent interpersonal and communication skills.
What’s Offered
Freelance contract - remote work from anywhere in Mexico.
Competitive compensation package (salary aligned with profile) + benefits.
Opportunity to collaborate with international IT projects within a growing consulting firm.

📌 It) -technical Support Specialist/l2 - Remote / Freelance (Ciudad de México)
🏢 Rh Aliats
📍 Ciudad de México