**Company Description**:
- Work smart, have fun and make an impact!_
**Our purpose is to guide all companies toward a sustainable world.**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page.
- Manage a portfolio of customer and partner relationships while maintaining a high level of satisfaction and engagement with the service and tools.
- Lead customer journey and coordinate projects ensuring they maximize the value they get from Ulula’s worker and community voice solutions. Provide thought leadership and partner with them to help them adopt and integrate the Ulula suite of tools in appropriate processes.
- Own regular communication with clients to share project progress, source feedback and decisions, and promptly resolve issues and concerns.
- Manage and track activities, timelines and milestones.
- Work with the customer to facilitate supplier (or other relevant stakeholder) onboarding and solution deployment on a systematic basis to drive adoption of product and services and ensure continuous uptake and usage.
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
- Liaise between customer and internal Ulula/Ecovadis teams (sales, solutions implementation, operations) to promptly resolve customer challenges and find opportunities and solutions.
- If custom reporting is in scope, coordinate project reporting, collaborating directly with the Product team.




- Build advocacy among customers; establish and maintain strong relationships with customer project managers and decision makers
- Promote upsell of additional services when needed
- Successfully manage contract renewals
- Occasional travel may be required
Other:
- Contribute to Ulula product and solutions continuous improvement process by gathering customer feedback and ideas to inform platform advancements
- Lead and/or support a variety of departmental process improvement projects
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of Ulula/EcoVadis service and to maintain a positive and motivating atmosphere
**Qualifications**
- At least 5 years of experience in successfully delivering human rights due diligence related programs internationally; customer and account management or consulting/advisory services.
- Social science background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, social impact and international development, and/or business and human rights.
- Excellent communication skills, both oral and written. Fluency mandatory in English and Spanish; Portuguese and other languages are considered an advantage.
- Familiar with measuring and tracking project delivery success metrics. Excellent excel and data analytical skills.
**What sets you apart**:
- Familiarity with the auditing industry and international certification standards (i.e. BSCI, SMETA,



SA8000), industry associations (e.g. Amfori), and sustainability entities (i.e. SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors)
- Proven understanding of the key regulatory frameworks (CSDDD, LkSG, Modern Slavery Act, etc.) and its applicability throughout the supply chain in the Americas.
- Understanding of labour, human and community rights issues in integral supply chains
- Desire to learn, become familiar with and advocate for the use of modern technologies
- Experience with project management and sales platforms, such as Salesforce
- Self-motivated, with a high desire to take ownership of projects.
- Ability to be agile and work independently in an ever changing environment.
**Additional Information**
- Start date: ASAP
- Full-time position (After probation period)
- Location: Mexico city, Mexico
**In return for your expertise and energy, we offer**:
- Work from home allowances (one-off IT and Home equipment)
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Annual performance bonus
- Remote work from abroad policy
- Internet and electricity bill allowance
- Health care and life insurance after specified seniority
- Hybrid work organization (from the office or from home)
- Additional day for community service when volunteering
- Career Growth Management

📌 Customer Success Associate - Labour and Human Rights Specialist (Ciudad de México)
🏢 EcoVadis
📍 Ciudad de México