**Location**: Mexico City (Hybrid)
**Industries**:B2B SaaS Platform, Fintech, Payments
Compensation Details
**Salary**: $85,000.00 MXN monthly
**Variable Pay**:
Equity Package
**Other Benefits**:
Health insurance
Versátil vacation
Learning stipend
**Key Challenges**
- Own merchant launch: manage handoff from Sales, define launch plans, lead training and enablement.
- Define and track operational KPIs (launch timelines, support SLAs, onboarding speed).
**Role Summary**
Customer Operations Manager to lead merchant launches, onboarding, and support. Ensure fast, seamless setups and high-quality service, working cross-functionally with Sales, Risk, and Growth to drive successful merchant and buyer experiences.
**Must-Have Requirements**
These qualifications are required to be considered for this position.
- 5-7+ years in operations, customer support, or implementation at a fintech, SaaS, or payments
- Experience in stakeholder management: strong communicator with experience aligning internal teams
- Fluent in Spanish and English (Advanced)
**Main Responsibilities**
- Oversee buyer onboarding and communications with Risk.
- Manage support channels to ensure fast, high-quality resolution.
- Build scalable processes and tools for customer-facing operations.
- Hire and mentor a team across launch and support functions.




**¡ IMPORTANTE !**
Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante. Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).
Te recomendamos:
- Verificar que tus datos personales y de contacto estén correctos.
- Incluir tu experiência laboral más reciente y logros relevantes.
- Detallar los requisitos de esta vacante.
Tipo de puesto: Tiempo completo
Sueldo: $85,000.00 al mes
Pregunta(s) de postulación:
- Correo electrónico
- Número de celular
- URL Linkedin
- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras clave de esta vacante. ¿Tu CV ya está actualizado para esta posición?
Experiência:
- Operations, customer s., fintech, SaaS, or payments: 5 años (Obligatorio)
- stakeholder management: 5 años (Obligatorio)
- Strong communicator with experience aligning internal teams: 5 años (Obligatorio)
- Industries: B2B SaaS Platform, Fintech, Payments: 5 años (Obligatorio)
Idioma:
- Fluent in Spanish and English (Advanced) (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Operations Manager (Ciudad de México)
🏢 People Data Group
📍 Ciudad de México