**About YSI**
Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.
We seek exceptional, talented individuals who aim for excellence. With offices in Gibraltar, Antigua, and bases in Malta and the Philippines, plus a integral remote team, we welcome motivated people capable of building and scaling business functions.
**Job Purpose**
To be successful in this role, you should be an excellent communicator, capable of earning our customers' trust and going above and beyond to offer the best solutions.
If you enjoy working in a fast-paced environment, wearing lots of hats, and delighting customers, you’ll fit in perfectly.
**Areas of Responsibility**
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint,



determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
- Contribute to team effort by accomplishing related results as needed.
- Meet personal/customer service team targets.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
**Requirements**:
- Fluent in English
- Customer support experience
- Strong contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively
**Benefits**
- Training & Opportunities for professional development
- Dynamic and collaborative work environment
- Performance Bonus

📌 Customer Support Representative (México)
🏢 Yellow Social Interactive
📍 México