Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
**Our Platform**
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
**Our Backing & Partnerships**
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta,



Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
**Responsibilities**:
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
**Requirements**:
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- Proficiency in English, Portuguese and Spanish is a must.
- Experience working within a SaaS environment is required.
- Experience using Ticketing Platforms like Zendesk/Freshdesk/Intercom and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Adaptable to work at night shifts.

📌 Customer Support Associate (Latam) (México)
🏢 WATI.io
📍 México