Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Responsible for delivering high-level customer service by managing chargebacks, repairs, inventory, and order processes. Handles customer complaints, order entry, and logistics inquiries. Oversees demand forecasting, inventory levels, and production scheduling to ensure timely responses and delivery performance.
Role Responsibilities
- Leader of planning department managing planners and resources of production.
- Propose/challenge logistic process evolutions to improve the customer satisfaction, automate the expediting, order processing, editing, follow-up, spare part processing and/or shipping processes.
- Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.
- Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD).
- Manage demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.
- Drives follow up and determine causes that affect service levels.




- Responsible with the Manufacturing Floor to provide the schedule production.
- Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling,
- Coordinate and analyze business growth on products to balance the scheduling of new and existing product.
Travel: Up to 50%
Minimum Qualifications:
- Solid experience in supply chain, schedule production, materials, supply chain.
- Advanced English Level
- Experience on ORACLE system.
- Knowledge of shipping and logistics,
- Manage and develop personal
- Bachelor's degree in Industrial Eng, or International Business Degrees.
- 100% On-site
Preferred Qualifications:
- Management and negotiations with external and internal customer
- Launch of new projects
- Management of billing systems
- Master schedule
- Capacity Review
- Communication with purchase
- Review delivery dates with the customers.
- Review urgent order to check with plant any improve on de delivery dates.
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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

📌 Supply Chain Supervisor (Monterrey)
🏢 Donaldson
📍 Monterrey