We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
You may utilize this posting to upload your resume and information.
**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:
Internal Agency:
- Provides standard target pricing when requested
- Provides internal crossover support when requested
- Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.
- Entry of customer purchase order (PO) into Acuity order management system.
Order Management:
- Support basic level order management after entry through activation
- Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner
- Monitor assigned customer orders proactively to ensure delays are communicated
- Act as liaison/translator between internal partners and customer
Intake:




- Point of contact for the entire CX Org to act as navigator for customer
- Collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information
- Submit RFA/Claim/CFA form (etc.) on behalf of the customer per company policy
Company Initiatives:
- Active contributor in annual initiatives to increase the industry service level
- Active contributor in annual initiatives to improve team productivity
**Skills**:
- Excellent communication and organizational skills
- Computer skills - proficiency with Microsoft Office tools and technical aplitude to learn new software tools.
- Ability to work both independently and as a team player who can contribute to an inclusive environment.
- Analytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner
- Consults appropriate stakeholders before making critical decisions
- Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer.
**Preferred Education (i.e. type of degree)**:
Bachelors Degree
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

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