**About Accedo**
Accedo is a global leader in video experience transformation, trusted by brands like Netflix, Disney, HBO, and NBCUniversal. We help video service providers deliver world-class experiences, improve operational agility, and reach millions of users worldwide.
**About the Role**
We are looking for a Technical Lead to join our Global Operations & Engineering Team in **Delhi**. You will work on scalable backend systems, client apps, and operational reliability, solving challenging problems and ensuring smooth experiences for millions of users.
**Responsibilities**:
- Provide technical leadership to developers on support-related tasks/issues
- Manage local and remote developer teams within the region
- Feature development, SDK updates, code enhancement, refactoring, and review
- Write unit and integration tests
- Customer discussions, requirements analysis and testing support
- Deploy builds to test and different environments
- Participate in status meetings with team members, and if required, with clients or other stakeholders
- Maintain effective communication and a healthy relationship with internal project leads, team members, manager and clients
- Provides estimates for the tasks
- Work with Accedo cross-functional teams to manage third-line fixes
- End-to-end ticket/issue management, from generation through to closure whenever necessary
- Review fixes from juniors or general engineers
- Coaching and management of junior level, and arranging frequent training and sharing learnings with the group




- Provide proactive suggestions and improvements for clients, process and services
- Develop and update documentation, confluence and SOP for development-related tasks and activities
- Creative and provide proactive suggestions for development tools, processes, documentation, upsells and improvements
- Ongoing documentation of the work being done and knowledge transfer.
**Requirements**:
- Degree in Computer Science, Software Engineering, IT or related discipline
- Expert knowledge of platform-specific language, frameworks and tools
- Has worked as a major contributor on medium-sized projects with mínimal supervision
- Excellent knowledge of software development fundamentals (data structures, algorithms)
- Expert with at least one SCM system and related concepts, e.g. Git, Subversion, Bitbucket
- Strong experience integrating open source or 3rd party API’s and Libraries
- Exposure to Agile, Continuous Integration, and Test Driven Development is a plus
- Ability to work independently, with little supervision from the reporting manager
- Must have excellent problem-solving skills and love technical challenges
- Interested and eager to dive into new technology areas and immerse in topics relevant to the business
- Experience in Video and media-based development projects (DRM, OVPs, Advertising, Analytics)
- Ability to mentor developers, technical support engineers and other team members
- Strong customer service and team-minded
- Excellent English communication skills (reading, writing and speaking)
Country:
Mexico

📌 Technical Lead, Support Engineering (Zapopan)
🏢 Accedo
📍 Zapopan