**Remote Front Desk / Patient Experience Coordinator**
**Company**: Unify Aesthetics
**Location**: Remote
**Schedule**:
- **Monday-Friday**: 9:00 AM - 5:00 PM
- **On-call availability**: Saturdays (for questions, light follow-ups, urgent patient needs)
**Role Overview**
Unify Aesthetics is seeking a detail-oriented and patient-focused **Remote Front Desk / Patient Experience Coordinator** to serve as the first point of contact for our patients. This role is critical to ensuring a seamless patient journey from initial inquiry through booking, treatment follow-ups, and ongoing relationship management.
**Key Responsibilities**
**Patient Communication & Front Desk Support**
- Answer and manage incoming calls, texts, and messages in a professional, warm, and timely manner
- Monitor and respond to incoming patient messages on social media platforms (e.g., Instagram, Facebook) during scheduled working hours
- Respond to patient questions regarding treatments, pricing, availability, and pre/post-care instructions
- Act as the primary virtual “front desk” for the practice during scheduled hours
**Treatment Knowledge**
- Maintain a strong working knowledge of all treatments and services offered at Unify Aesthetics
**Lead & Pipeline Management**
- Track and manage all incoming leads through the full booking pipeline
- Clearly understand and document where each lead is in the process (new inquiry, consult booked, deposit collected, appointment scheduled, follow-up needed, etc.)
- Ensure no leads fall through the cracks by maintaining accurate CRM notes and statuses
**Scheduling & Booking**
- Schedule consultations and treatments efficiently while maximizing provider availability
- Confirm appointments and send reminders to reduce no-shows




- Collect and process **security deposits** and payments in accordance with clinic policy
**Re-engagement & Outreach**
- Proactively reach out to existing patients who are due for follow-up or repeat treatments
- Support retention efforts through timely check-ins and personalized outreach
**No-Show Prevention & Payments**
- Collect deposits and communicate cancellation/reschedule policies clearly
- Follow up on missed appointments and rescheduling as needed
**Administrative Support**
- Maintain accurate patient records and communication logs
- Support leadership and clinical staff with scheduling coordination and patient updates
- Assist with additional front-desk-related tasks as needed to support smooth daily operations
**Qualifications**
- Previous experience in a front desk, patient coordinator, receptionist, or customer support role (med-spa, healthcare, or service-based business preferred)
- Strong phone presence and written communication skills
- Highly organized with excellent attention to detail
- Comfortable using CRMs, scheduling software, and payment platforms
- Ability to multitask and manage priorities in a fast-paced environment
- Reliable internet connection and ability to work independently in a remote setting
**Nice to Have**
- Experience in aesthetics, wellness, or medical practices
- CRM or patient management system experience
- Sales or patient conversion experience
**Success in This Role Looks Like**
- High lead-to-booking conversion rates
- Minimal no-shows due to proactive confirmations and deposit collection
- Organized, up-to-date pipeline tracking
Patients consistently reporting a positive, seamless experience
Pay: $15,000.00 - $20,000.00 per month
**Language**:
- English (required)
Work Location: Remote

📌 Remote Front Desk / Patient Experience Coordinator (México)
🏢 Unify Aesthetics & Wellness
📍 México