**WE ARE SEEKING NEW TALENT!**
**Customer Care Representative**
**Full‑time | Monday - Friday (weekends off)**
What you'll do:
- Resolve issues related to orders, products, billing, shipments, or general support.
- Log all interactions accurately and follow up on cases until completion.
- Escalate technical or complex issues to internal teams when appropriate.
- Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.
- Collaborate with cross‑functional teams to improve processes and enhance the customer experience.
- Participate in ongoing training to stay up to date on products, services, and policies.
You'll be a great at this if you...
- Empathy and active listening.
- Customer‑oriented mindset and problem‑solving ability.
- Patience and conflict management skills.
- Organizational skills and attention to detail.
- Teamwork and adaptability.
What we're looking for:
- High school diploma required; bachelor’s degree preferred.
- Previous experience in customer service (call center,



support, retail, or similar roles).
- Strong verbal and written communication skills.
- Ability to multitask and work under pressure.
- Familiarity with CRM systems, ticketing platforms, or chat tools (preferred).
- Basic computer literacy and ability to learn new systems quickly.
- Availability for rotating shifts if required by the business.
What we offer:
- Competitive salary based on experience.
- Legal benefits and additional perks.
- Continuous training and development opportunities.
- Career growth potential.
- Collaborative and dynamic work environment.
At One Call, we value teamwork, transparency, and a people‑first culture. You’ll join a collaborative environment where ideas are welcome and growth is encouraged. We love people who bring positivity, curiosity, and a drive to connect great talent with great opportunities.

📌 Customer Service Representative (Monterrey)
🏢 CXCENTRODECONTACTO
📍 Monterrey