**About Revolut**
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
**About the role**
Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.
We're looking for a Financial Crime Analyst to manage our enhanced due diligence processes. As part of our Cybersecurity team, you'll work with those affected by fraud, conducting thorough investigations, acting promptly to ensure cases are resolved appropriately, and reporting fraud discovery along the way.
To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
**What you'll be doing**
- Analysing authorised push payment (APP) and account takeover (ATO)



reports submitted by customers
- Securing customer accounts from fraud and unauthorised access
- Communicating ATO and app claim status to customers via in-app chat
- Collaborating with team members across general locations to resolve customer issues
- Taking end-to-end ownership of issues and internal procedures
- Contributing to a culture where fair treatment of customers is a top priority
- Supporting other fraud teams to expand your knowledge in FinCrime
**What you'll need**
- 1+ years of experience in a customer support or customer-facing role
- Fluency in English and Spanish (C1+ level)
- Basic investigation skills to analyse user-provided information, spot inconsistencies or missing documentation, and determine the next logical step in a simple FinCrime investigation case flow
- The ability to multitask, prioritise, and work well under pressure
- A willingness to work a variety of shifts, including nights and weekends
- To be able to work from the Mexico City Office
**Nice to have**
- Experience in a high-volume, metrics-driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
- Experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)
**Compensation range**
- Krakow: PLN5,900 - PLN9,600 gross monthly*
- Vilnius: €1,600 - €2,600 gross monthly*
- Poland: PLN5,900 - PLN9,600 gross monthly*
- Lithuania: €1,600 - €2,600 gross monthly*
- Other locations: Compensation will be discussed during the interview process
**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._

📌 Fincrime Analyst (Account Protection) (Ciudad de México)
🏢 Revolut
📍 Ciudad de México