**Company Description**
Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
The job of the Stäubli **Sales Administration & Business Support Specialist**is to interact with internal and external customers and assist the business and sales team. It is a key position to reach our ambitious goal of being the preferred supplier of fluid connectors in the field of liquid cooling of Artificial Intelligence Computing and High-Performance Computing.
**Reports to**:
FCS Sales Administration Manager - Americas
**Responsibilities and Objectives**:
**Customer Interaction and Support**:
- Serve as a liaison between customers and sales engineers for quotations and orders
- Manage customer portal, ensuring accurate and timely processing of orders and invoices
- Communicate frequently with customers to ensure expectations are met, resolving issues proactively
**Inventory and Order Management**:
- Monitor inventory levels to optimize stock usage prior to order entry
- Track and manage customer demand to update the Supply Chain on market needs
- Daily reporting to ensure timely order delivery
**Cross-Department Collaboration**:
- Work with internal teams locally and globally to fulfill customer needs
- Assist accounting with past due invoices/accounts resolution
**Supply Chain Coordination**:




- Participate in web meetings and calls with the central Supply Chain to discuss North American demand
- Handle service requests and return authorizations for prototypes with the quality team
**Continual Improvement and Customer Engagement**:
- Contribute to team efforts and participate in training sessions to update processes
- Potentially visit customers quarterly and attend industry conferences
- Adheres to all safety, quality and environmental standards
**Qualifications**
- Associate degree in Business Administration or 3 years equivalent work experience required
- **Bilingual (Spanish & English) required**:
- Experience in a Customer Service/Inside Sales role strongly preferred
- Proficient with ERP SAP system
- Proficient in Microsoft Office and Microsoft Excel
- Experienced with Customer relationship Management software (CRM)
- Committed to high-quality service and customer satisfaction.
- Highly organized with strong attention to detail.
- Proactive and resourceful with a positive attitude.
- Builds trustful and respectful relationships.
- Quick to adapt to change in a fast-paced environment.
- Independent self-starter with excellent problem-solving abilities.
- Exceptional communication skills.
**Additional Information** Physical Requirements**:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
- Dexterity and accuracy as needed to operate equipment
**Work schedule**:
- Monday-Friday 8:30-6pm (**This position reports to the Queretaro, Mexico Office**)
- Hybrid Schedule Available (remote days based on department schedule)
LI-CP1

📌 Fcs Sales Admin & Business Support Specialist (El Retablo)
🏢 STÄUBLI
📍 El Retablo