At **Rapido Solutions Group**, we connect fast-growing U.S. companies with top integral talent.
From **Guadalajara and León**, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value **diversity, joy, and passion**, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be **the best place to work**, offering wellbeing programs, social initiatives, and real career growth.
**Location**: Guadalajara
**Schedule**:Monday to Friday 14:00 - 23:00
**English Level**: B2 Intermediate
**Salary**: $15,000 MXN / month gross
**About the position**:
Join our **Track and Trace** Team and help keep our logistics network moving. You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.
Whether it's solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
**What You'll Do**:
- Coordinate **pickups, deliveries,



and schedules**
- Track & trace shipments, providing **real-time updates**
- Resolve issues with **carriers and operations teams**
- Maintain **service documentation and compliance reports**
**Core Skills & Qualifications**:
- Excellent **verbal and written communication** in English (B2 level)
- Strong **problem-solving and conflict-resolution** abilities
- Ability to **multitask** and manage priorities effectively
- **Customer-focused mindset** and positive attitude
- Calm and professional under pressure
**Compensation & Benefits**:
- Effective after 3 months of employment_
**Benefits and Allowances**:
- Savings fund: 4% net
- Grocery vouchers: $1,000 MXN
- Attendance bonus: $500 MXN
**Insurance Benefits**:
- Major and minor medical insurance
- Life insurance
- Dental insurance
- Vision insurance
- Funeral expense coverage

📌 Track and Trace Representative (Zapopan)
🏢 Rapido Solutions Group
📍 Zapopan