At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.
**- Responsibilities**:
**Responsibilities**
**Strategic Implementation & Consulting**
- **Solution Leadership**: Lead the configuration and enablement of the software, translating intricate customer needs into functional clinical system solutions.
- **Technical Consulting**: Act as a trusted advisor to clients, providing data-driven guidance on best practices for software implementation to maximize ROI and operational efficiency.
- **Specification Management**: Author and adapt comprehensive functional specifications and test cases based on unique client requirements for both core products and custom integrations.
- **Project Governance**: Manage multiple concurrent customer-facing engagements, ensuring all deliverables meet **Project Management** timelines, budget constraints, and agreed-upon scopes.
**Cross-Functional Collaboration & Mentorship**
- **Team Development**: Support and mentor junior team members (AICs) and new hires, taking accountability for the quality of delivery and fostering professional growth.
- **Stakeholder Alignment**: Facilitate seamless communication between R&D;, Developers, and Project Managers to resolve configuration issues, UAT blockers, and system bugs.
- **Training & Enablement**:



Lead in-person and remote client workshops; support the Training Group in developing and delivering high-impact internal and external course materials.
- **Operational Excellence**: Participate in and lead internal initiatives focused on process improvement, product enhancement, and the definition of organizational best practices.
**Compliance & Quality Assurance**
- **Regulatory Adherence**: Ensure all implementation activities comply with **Standard Operating Procedures (SOPs)** and industry data handling standards to facilitate downstream statistical analysis.
- **Quality Control**:Lead issue resolution during enablement, providing expert guidance on software usage and ensuring consistency in data collection patterns.
- **Integrity Advocacy**: Support third-party vendors with integration and data transfer efforts, maintaining the integrity of the ecosystem.
**- Qualifications**:
**Professional Competencies**
- **Clinical Industry Expertise**: Deep knowledge of Clinical Trial processes, specifically data collection, management standards (CDISC/SDTM), and preparation for statistical analysis.




**Problem Solving**:Proven ability to think logically and solve complex configuration or integration challenges in high-pressure environments.
- **Communication**: Exceptional verbal and written communication skills, with the ability to present complex technical concepts to non-technical stakeholders.
- **Adaptability**: Self-motivated and able to work autonomously while remaining adaptable to changing business needs and evolving product landscapes.
**Education & Experience**
- **Education**: Minimum 4-year university/college degree (analytic or technical discipline preferred).
- **Clinical Experience**: Direct experience working within clinical trials or a related life-sciences field is required.
- **Services Delivery**: Prior experience in professional services delivery or software consulting is required.
- **Project Management**: Demonstrated success in supporting project teams, meeting strict timelines, and managing stakeholder expectations.
- **Travel**: Willingness to travel to office locations and customer engagements as required.
**- Benefits and Perks**:
**_ Perks you enjoy at KMS_**_ _**_Mexico_**
- Mexican law benefits
- 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
- 5 days' leave for the death of immediate family members, negotiable.
- Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children). Annual performance bonus
- 10% of annualized salary).
- Annual salary adjustment.
- Employee Referral Bonus.
- Paid Certifications / Courses
- Coursera License.
- 5% Savings Fund.
- 5% Grocery Vouchers.

📌 Implementation Consultant (Guadalajara)
🏢 KMS Technology
📍 Guadalajara