**Job Title: Implementation Consultant**
**Position Type**: Full-Time, Remote
**Working Hours**: U.S. client business hours (with flexibility for implementation deadlines, go-live support, and client training sessions)
**About the Role**
Our client is seeking an Implementation Consultant to lead clients through successful software implementation projects from kickoff through post-launch support. This role combines project coordination, business process analysis, system configuration, user training, and client relationship management to ensure seamless adoption of software solutions.
You will play a critical role in ensuring clients maximize the value of the platform through efficient onboarding, successful integrations, and long-term adoption support.
**Responsibilities**Client Implementation & Project Management**
- Lead end-to-end implementation projects from kickoff through go-live and post-launch support
- Manage implementation timelines, milestones, and deliverables across multiple client accounts
- Coordinate with internal and external stakeholders to ensure successful project execution
- Provide regular progress updates and implementation status reports to clients and leadership
**Requirements Gathering & Solution Design**
- Conduct discovery and requirements gathering sessions with clients
- Analyze client workflows, operational needs, and business processes
- Translate business requirements into scalable software configurations and implementation plans
- Recommend best practices and workflow improvements aligned with platform capabilities
**System Configuration & Setup**
- Configure software platforms based on client specifications and operational requirements
- Support system customization and feature setup according to implementation goals




- Coordinate with technical and development teams on advanced configuration requests
- Ensure systems are optimized for usability, efficiency, and client adoption
**Data Migration & Integrations**
- Support data migration processes including mapping, validation, and import coordination
- Assist with third-party system integrations and API coordination where applicable
- Validate data integrity and troubleshoot migration or integration issues
- Ensure accurate and secure transfer of client data during onboarding
**Training & User Enablement**
- Develop and deliver user training sessions for administrators and end users
- Create implementation documentation, onboarding guides, SOPs, and training materials
- Conduct live walkthroughs, Q&A; sessions, and adoption support
- Ensure clients feel confident using the platform post-launch
**Testing, Troubleshooting & Support**
- Coordinate and support User Acceptance Testing (UAT) processes
- Troubleshoot implementation-related technical and workflow issues
- Escalate complex technical concerns to engineering or product teams when necessary
- Provide post-implementation optimization recommendations and ongoing support
**Cross-Functional Collaboration**
- Collaborate closely with product, engineering, customer success, and support teams
- Communicate client feedback and enhancement opportunities internally
- Ensure implementation processes remain scalable, repeatable, and client-focused
**What Makes You a Perfect Fit**




- Strong client-facing communicator who can simplify technical concepts clearly
- Organized project manager capable of handling multiple implementations simultaneously
- Process-oriented problem solver with excellent attention to detail
- Comfortable balancing technical configuration work with relationship management
- Adaptable and proactive in fast-moving SaaS or technology environments
- Strong ownership mindset with focus on client success and long-term adoption
**Required Experience & Skills**
- 3+ years of experience in software implementation, onboarding, technical consulting, or client success
- Experience working with SaaS or cloud-based software platforms
- Strong understanding of business workflows, operational processes, and system implementation lifecycle
- Excellent verbal and written communication and presentation skills
- Experience managing project timelines and stakeholder expectations
- Technical aptitude with the ability to quickly learn new platforms and systems
- Strong troubleshooting and analytical problem-solving skills
- Experience supporting data migration and system integration projects
**Idóneo Experience & Skills**
- Experience implementing CRM, ERP, HRIS, project management, or operational software platforms
- Familiarity with APIs, integrations, and workflow automation tools
- Experience working in B2B SaaS or consulting environments
- Exposure to change management and process improvement initiatives
- Experience creating onboarding materials, training documentation, or SOPs
**What Does a Typical Day Look Like?**
An Implementation Consultant’s day revolves around guiding clients through successful software adoption and deployment. You will:
- Lead implementation c

📌 Implementation Consultant (México)
🏢 Pavago
📍 México