**JOB SUMMARY**:
**ESSENTIALS FUNCTIONS**:
- Researches accounts, identify key players and generates interest
- Routes qualified opportunities to the appropriate sales executive for further development and closure
- Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline
- Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes
- Gather customer G2 regarding industries, competitors, potential new products and opportunities
- Processes request for literature, shipping information pricing and quotes
- Involves supervisor and/or other people when problems become complex or difficult to solve.
**REQUIREMENT**:
- High school diploma
- 1-5 years of experience in Customer Service
- Experience with IFS/CRM
- Microsoft Office proficiency
- Advanced level of English
- Good communications skills

📌 Customer Service Representative (Ciudad Juárez)
🏢 North American Production Sharing
📍 Ciudad Juárez