_**Ready to shape the future of work?**_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. _
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. _
In this role you dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality.
**Responsibilities**
- Take customer service phone calls, Inbound voice channel and Outbound voice channel (mínimally as required due to returned calls, drop calls, communication-related errors, and internal requests).
- Perform all tasks and responsibilities as per process guidelines and procedure
- Ability to multitask and navigate in various programs.
- Professional skills on the phone.
- Ability to foresee problems & communicate with management.
- Perform on metrics and targets - AHT, CSAT, QA and SL etc.
- Positive attitude towards process changes.
- Manage time effectively and be a team player with others.
- Comprehension of customer ask and attempt to first time resolution
- Abide to all code of conduct and policies
Qualifications we seek in you!
**Minimum Qualifications**
- High School degree diploma
- Advanced oral & written communication skills, good Reading Comprehension
- English Language
- Full shift availability
- Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge
- Effectively listen,



comprehend and ability to simplify and articulate clearly
- High on compassion and perseverance to deal with irritated and at critical condition customers
- Actively set your own goals and open to development feedback
- Call center experience.
**Preferred Qualifications/ Skills**
- Experience in International Call Center Customer Service in insurance or financial area.
- Experience in Insurance products on Disability benefit and Annuity
- Experience in Long term care, Life, Property casualty/General insurance
- Customer Service experience
- CSAT-driven
- **Why join Genpact?**_
- _**Be a transformation leader**_ _- Work at the cutting edge of AI, automation, and digital innovation _
- _**Make an impact**_ _- Drive change for integral enterprises and solve business challenges that matter _
- _**Accelerate your career**_ _- Get hands-on experience, mentorship, and continuous learning opportunities _
- _**Work with the best**_ _- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day _
- _**Thrive in a values-driven culture**_ _- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress _
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. _
- Let’s build tomorrow together. _
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. _
**Job Types**: Full-time, Permanent
Application Question(s):
- What is your salary expectation?
**Education**:
- High school or equivalent (preferred)
**Language**:
- english 85% (preferred)
Work Location: Hybrid remote in Zapopan, Jal.

📌 Customer Service Representative (Zapopan)
🏢 Genpact
📍 Zapopan