Your Team Responsibilities:
We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mexico City/Monterrey.
Your Key Responsibilities:
- Answer detailed client inquiries about MSCI products and methodology, with emphasis on complex L2 questions requiring quantitative and methodological expertise across Barra's multi-asset class risk framework.
- Participate in developing client relationships through proactive follow up on issues raised by clients.
- Analyze market performance and data for our clients on a reactive and a pro-active basis.
- Maintain relationships by ensuring relevant product and model information is shared with clients.
- Provide client feedback to the Coverage, Product Management, Research and Data groups.
- Keep up with current events and trends in the marketplace.
- Own end-to-end case management from intake to resolution, ensuring adherence to SLA targets, escalation protocols, and client communication standards.
- Mentor and develop junior team members (Analysts and Associates) through regular coaching, knowledge transfer, and structured feedback.
- Contribute to the team knowledge base by creating and updating articles, leading formal knowledge-sharing sessions, and promoting client self-service adoption.
- Accountable for translating AI capability into team-level impact — designing, building, and deploying AI-assisted solutions that improve service efficiency and team productivity.
- Maintain consistent personal AI tool adoption embedded in daily workflow, serving as a practitioner role model for responsible and effective AI integration within Client Service.
Your skills and experience that will help you excel**:
- Specific Knowledge/Skills**
- Strong analytic, quantitative, and problem-solving skills.




- Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing models, Multi Factor Risk Models, Market Risk, Credit Risk and VAR.
- Deep understanding of international financial institutions and global financial markets.
- Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
- Ability to develop value-added contributions to both internal and external clients.
- Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
- Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
- Teamwork, ability to work efficiently with diverse cultures on a general team and knowing when to involve appropriate colleagues in projects regardless of function or location.
- Working knowledge of programming (Python, R, C++) is a plus.
- Familiarity with AI tools (e.g., ChatGPT, Claude,



Copilot); demonstrated ability to embed AI into daily workflows and build repeatable AI-assisted solutions that improve team productivity and service quality.
- Ability to critically evaluate AI-generated outputs in a client-facing context, ensuring accuracy and methodological soundness before delivery.
**Desired Experience**
- 5-7 years’ experience in Financial Services.
**- Desired Qualifications**
- Undergraduate degree in finance, economics, actuarial sciences, statistics, mathematics, or other quantitative fields required.
- MFE, MBA,Masters Degree and/or CFA, or equivalent highly desired.
About MSCI**:
- What we offer you**
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our vision - to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perf

📌 Americas Analytics Client Service Specialist (Ciudad de México)
🏢 MSCI
📍 Ciudad de México