We're looking for a Collections Specialist to manage past-due accounts, drive resolution on outstanding balances, and support Tongo's broader collections and enforcement strategy. This role requires a mix of professional communication skills, analytical rigor, and comfort navigating complex or sensitive agent situations, holding customers accountable while preserving the relationship and Tongo's reputation in the real estate community.
**What You'll Do**
- Negotiate repayment plans and resolve disputes in line with company policy and applicable regulations
- Maintain accurate, detailed records of collection activity and customer communications in our systems
- Support UCC-1 and UCC-3 filings and related enforcement steps, escalating accounts appropriately when needed
- Coordinate with external partners — collections agencies and legal counsel — on complex or delinquent cases
- Work cross-functionally with Underwriting and Customer Service on shared accounts




- Identify patterns in delinquency and recommend process improvements to reduce future risk
- Maintain a professional, composed tone in every interaction, even with challenging or distressed customers
**What We're Looking For**
- Prior experience in collections would be great
- Experience with the US real estate market would be helpful
- Strong communication skills
- A self-starter who takes initiative on new tasks rather than waiting to be told what to do next
- Fluent English
**Nice to Have**
- Familiarity with UCC-1 and UCC-3 filings and enforcement processes
- Familiarity with HubSpot or similar CRM platforms
- Experience working with US financial services clients or customers
Pay: From $17,000.00 per month
Work Location: Hybrid remote in Ciudad de México, CDMX

📌 Collections Specialist (Ciudad de México)
🏢 Tongo
📍 Ciudad de México