By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
**Customer**
We focus on our customers’ success
**Innovation**
We create better solutions
**Collaboration**
We create success together
**Inclusion**
We always interact with others respectfully
**Candor**
We are open and honest with one another
**Integrity**
We do the right things and do things right
**Key Responsibilities**:
- **Business Partnership & Collaboration**
- Serve as a primary IT contact for site leadership, aligning support with operational needs.
- Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.
- **Customer Experience & Service Excellence**
- Foster a customer-first mindset within the team.
- Oversee timely resolution of support issues; gather user feedback to improve service quality.
- **Site Support & Integration**
- Support new site launches, expansions, and acquisitions guided by Senior Leadership.
- Help ensure smooth onboarding and integration using standard tools and processes.
- **Process Standardization & Continuous Improvement**
- Implement and maintain standardized IT support procedures and documentation.
- Identify opportunities for automation and efficiency gains in daily operations.
- **Performance Monitoring**




- Assist in defining and tracking key KPIs and SLAs to ensure service levels are met.
- Use data to identify trends, resolve recurring issues, and improve team performance.
- **Team Leadership & Development**
- Supervise and support a team of IT support associates, managing schedules and workloads.
- Provide coaching, training, and performance feedback to build team capability.
**Additional Responsibilities**:
- Participate in incident, problem, and change management processes.
- Support hardware/software procurement, tracking, and lifecycle management.
- Oversee and coordinate with vendors and managed service providers.
- Ensure compliance with IT security and regulatory standards.
- Perform other duties as needed.
- Some travel is required.
**Education & Experience**:
- Bachelor’s degree in IT or related field.
- 5-7 years in IT support or service delivery; leadership experience (formal or informal) is a plus.
- Experience in IT, PMO, project coordination, and working knowledge of project management methodologies.
- Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products.
- Experience in manufacturing or regulated environments is a plus.
- Ability to manage competing priorities in a fast-paced environment.
- Excellent communication and interpersonal skills to engage across all levels.
**U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.

📌 Manager, IT Service Delivery (Latam) (Tijuana)
🏢 Integer Holdings
📍 Tijuana