Ingram Micro, Inc. is seeking a proactive Technical Support Specialist in Mexico City to handle inbound billing and technical service requests by phone and email.
You will log issues in our tracking system, diagnose complex SaaS cloud problems, and coordinate with engineering and vendors to deliver timely resolutions.
Applicants should have 2+ years in technical support, strong knowledge of O365, cloud platforms, and databases, and be fluent in English and French.
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