The Cluster Leisure Sales Manager position is based on property at Rosewood Mandarina and represents Rosewood Mandarina and Rosewood Mayakoba.
The position prospects, builds relationships, and creates demand that leads to driving revenue in the leisure transient segment for each resort.
The manager will ensure that sales activities, top accounts and bookings are strategically focused on maximizing revenue for rooms, catering, spa and other ancillary revenue centers of the resorts.
The role will be an important leader on the commercial team at Rosewood Mandarina.
Duties and Responsibilities
Support the hotel's leisure revenue goals by generating transient business for the property
Accurately maintain and build the Salesforce database of clients
Build, manage, and strengthen partnerships with travel agencies, luxury tour operators, Virtuoso, AMEX, Signature, FHR and others
Coordinate and host leisure site inspections and familiarization (FAM) trips to showcase the resort
Represent the property at trade shows, roadshows, and industry events to increase market visibility
Plan and execute sales trips on budget and in compliance with corporate travel policy
Effectively cross‐sell Resort outlets and revenue centers (i.e., spa, dining, golf and activities)
Negotiate contracts, rates, and special offers in alignment with revenue management strategies
Work with the property operations to ensure all VIP consortia guests are noted
Collaborate closely with Revenue, Reservations, PR & Marketing teams to ensure cohesive promotions and brand alignment
Provide positive, proactive engagement with the property hotel General Managers, regional teams and ownership groups
Manage and train the growth and development of the leisure sales coordinators
Leverage relationships and involve senior leadership to interact with key and target accounts to increase market share and secure business




Develops working relationships with the GSO Leisure Sales Team to solicit business opportunities
Monitor market trends, competitor performance, and client behavior to identify new business opportunities
Maintain an updated client database and develop cross‐selling and loyalty initiatives
Achieve and exceed revenue, ADR, and production goals for the leisure segment
Skills and Abilities
Capable of planning and executing sales trips (local, domestic, international) including detailed follow through
Professional appearance & demeanor
Exceptional interpersonal skills, easily able to build rapport and trust with clients, partners and colleagues
Working knowledge of reservations and sales & catering systems
Pre‐opening sales and operations experience
Knowledge of Delphi SFCD, Opera, Ideas, and Microsoft Office software is helpful
Familiar with travel throughout key US markets
Prepare reports pertaining to the operation of the group sales market to include, but not limited to the annual and monthly forecast, account production reports, sales activities and meetings
Partner closely with all related departments such as revenue management, marketing, group sales, e‐commerce, and operations to help guide overall property strategies and tactics as appropriate
Work with Rosewood Global Sales Organization and sister resorts to maximize opportunities for both resorts
Travel Requirements
Travel throughout the US, Mexico, and internationally to promote resorts to travel partners
Travel for internal sales and marketing meetings
Minimum of 25% of time expected for travel
Qualifications




Four‐year college degree or equivalent education/experience
Minimum 4 years sales experience in a related position in luxury hotel sales environment preferably for a Forbes 5 Star destination resort
Relationships in the corporate incentive event market with planners from the United States is required
Highly motivated and versátil, possessing the ability to take initiative and succeed under pressure
Incisive analytical skills and problem‐solving skills as well as the ability to objectively communicate troublesome spots ahead to the hotel's senior leadership
Demonstrated record of driving sales revenues in resort environment through engaging relationships and strategic actions
Strong understanding of group sales contracts, meaning and implications of legal clauses, contracts and addendums
Ability to negotiate, convince, sell, and influence group business decision makers and influencers
Ability to manage extensive amounts of information in an organized manner
Excellent written skills sufficient to produce sales and marketing communication
Strong computer skills (Google Suite, Microsoft Office, LinkedIn, Salesforce, social media)
Excellent spoken and presentation skills in English; working knowledge of Spanish desired
Ability to remain calm when resolving problems using good judgment
Physical Demands
Reaching, bending, pushing, pulling, twisting, lifting, and climbing
Have frequent need to perform standing and walking activities related to inspecting property
Constant need to perform the following physical activities: grasping, turning, finger dexterity
Occasional need to stand for long periods of time
Lifting/carrying up to 10 lbs.
frequently and 25 lbs.
occasionally
Higher weight threshold may apply when traveling with luggage
Vision requirements: constant need to view small print
Frequent need to see small details and things clearly beyond arm's' reach
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📌 [Rwmdr] - Cluster Leisure Sales Manager (Nayarit)
🏢 Rosewood Hotel Group
📍 Nayarit