DiDi Premier is seeking an experienced operator and people leader to own the Experience Control System, shaping standards, audits, and enforcement across the service. You will run mystery shopper programs, calibrate enforcement, and drive a non-negotiable experience floor in a premium mobility platform.
You will lead a team of analysts across compliance and audit, partner with operations and product, and ensure audit signals translate into clear processes while supporting market launches in
📌 Premier Experience Management Lead (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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