Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

About the Role

OneImaging is formalizing its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking an IT Support Operations Specialist to serve as the first point of contact for all end-user technology issues. This is a foundational Tier 1 role that owns triage, dispatch, and first-touch resolution across our support queue. You will be the face of IT for our workforce and a key contributor to building a reliable,



well-documented support operation from the ground up. This role reports directly to the Manager of IT Operations.

Key Responsibilities

Serve as the first point of contact for employee technology requests submitted via Slack (Linear Asks), email, and chat, ensuring every ticket is acknowledged promptly and professionally.
Triage, prioritize, and dispatch incoming tickets in Linear, resolving Tier 1 issues directly and escalating complex issues with clear, complete documentation.
Troubleshoot common end-user issues: account access, password resets, hardware, printers, mobile device access, email flow, and core business applications.
Administer user accounts and access within Google Workspace, including onboarding/offboarding, group membership, and device enrollment support.
Support mobile device access and endpoint management, including Context-Aware Access and device enrollment troublesho

📌 Support Operations Specialist (México)
🏢 OneImaging
📍 México