Epicor in Monterrey, Mexico, is seeking a Service Delivery Manager to guide incident management, RCA, and change management across our cloud operations, engineering, and support teams. You will drive structured processes, clear communications, and timely resolutions for high-impact incidents. The role requires strong collaboration with technical and business stakeholders, a calm leadership style under pressure, and a focus on continuous process improvement and operational excellence. #J-18808-Ljbffr
📌 Senior service delivery lead - incident & change management (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey
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