Cold Email Specialist – Deliverability, Campaign Operations & Client Success | Remote Position Type: Full-Time, Remote
Working Hours: Flexible Hours with U.S. Client Overlap
About the Role At Pavago, one of our clients is hiring a Cold Email Specialist to own cold email campaign performance, deliverability, client success, and day-to-day campaign operations.
This is not a passive account management role. You’ll be directly responsible for ensuring outbound campaigns reach inboxes, generate responses, perform consistently, and deliver strong client outcomes .
You’ll manage a portfolio of active clients while working closely with the founder, outreach specialists, developers, and operations teams to troubleshoot issues, optimize campaigns, and improve the systems behind outbound delivery.
This role is adecuado for someone who understands cold email beyond sending sequences — including deliverability, domain reputation, warm-up, DNS authentication, inbox placement, copywriting, campaign optimization, and client retention .
What You’ll Own Cold Email Campaign Performance Own campaign performance across multiple client accounts
Diagnose and improve underperforming campaigns
Monitor inbox placement, reply rates, and overall campaign health
Troubleshoot:
Deliverability issues
Spam placement
Domain reputation problems
List quality concerns
Low reply rates
Campaign performance drops
Review and optimize subject lines, messaging, sequences, and personalization
QA campaigns before launch
Continuously test and improve outbound performance
Deliverability & Email Infrastructure Manage and monitor sending domains and inbox reputation
Oversee email warm-up and sending health
Troubleshoot inbox placement and spam issues
Work with SPF, DKIM, DMARC, and DNS configurations
Identify domain or infrastructure problems before they impact campaigns
Maintain strong deliverability practices across client accounts
Collaborate with developers and technical teams on infrastructure improvements
Client Success & Retention Serve as the primary point of contact for approximately 20–30 active clients
Lead client check-ins and campaign performance conversations
Clearly communicate results, challenges, and recommended improvements
Manage expectations and maintain strong client relationships
Identify at-risk accounts proactively
Resolve campaign issues before they become retention problems
Take ownership of client satisfaction and campaign outcomes
Cold Email Copywriting & Optimization Write and refine cold email copy personally
Develop compelling subject lines, hooks, CTAs, and sequences
Balance personalization with scalable campaign execution
Test different messaging angles based on audience and offer
Analyze performance data and iterate accordingly
Optimize for reply rates,



positive responses, and conversions
Campaign Operations & QA Launch and quality-check outbound campaigns
Ensure targeting, copy, sequences, sending settings, and infrastructure are configured correctly
Maintain organized campaign tracking and documentation
Monitor campaign health after launch
Ensure operational issues are identified and resolved quickly
Maintain consistent delivery standards across client accounts
Processes, SOPs & Scaling Build and improve cold email SOPs, playbooks, and documentation
Maintain structured workflows for campaign execution and troubleshooting
Track SLAs, campaign metrics, client health, and operational performance
Identify recurring problems and create systems to prevent them
Help improve processes as client volume grows
AI, Automation & Technical Systems Use ChatGPT, Claude, and AI tools to improve campaign execution and operational efficiency
Work comfortably with APIs, automations, and outbound workflows
Identify opportunities to automate repetitive campaign tasks
Collaborate with technical teams on system improvements
Troubleshoot technical issues independently when possible
Must-Have Experience & Skills Hands-on experience within a cold email agency, lead generation company, outbound sales environment, or similar business
Strong practical knowledge of:
Cold email strategy
Email deliverability
Inbox placement
Domain reputation
Email warm-up
Outbound infrastructure
Experience working with SPF, DKIM, DMARC, and DNS
Proven ability to troubleshoot spam and deliverability problems
Strong cold email copywriting and messaging skills
Experience optimizing low-performing outbound campaigns
Strong understanding of campaign metrics and performance analysis
Experience communicating directly with clients
Strong written and verbal English
Comfortable managing multiple client accounts simultaneously
Practical experience using AI tools such as ChatGPT or Claude
Technical understanding of APIs, workflows, and automation
Ability to operate independently in a fast-moving startup environment
Nice to Have Experience with Instantly, Smartlead, Clay, Apollo, Lemlist, Outreach, or HubSpot
Familiarity with Zapier, Make, webhooks , or similar automation systems
Experience scaling outbound infrastructure
SaaS, agency, or lead-generation background
Experience managing large numbers of sending domains and inboxes




Experience building cold email SOPs and operational playbooks
Previous responsibility for client retention or churn reduction
Tools & Tech Instantly | Smartlead | Clay | Apollo | Lemlist | Outreach | HubSpot | ChatGPT | Claude | Zapier | Make | APIs | Webhooks
What Makes You a Strong Fit You understand that great copy means little if the email never reaches the inbox
You take ownership instead of waiting for instructions
You can diagnose both technical and messaging-related campaign problems
You’re comfortable communicating directly with founders and clients
You think in terms of campaign performance, client outcomes, and retention
You enjoy fast-moving startup environments where systems continuously evolve
You can move between technical troubleshooting, copywriting, client communication, and operations
You proactively spot problems before they escalate
What a Typical Day Looks Like You may start by reviewing campaign dashboards, inbox health, and client performance, then troubleshoot a deliverability issue, rewrite an underperforming sequence, QA a new campaign, and join client calls to discuss results.
Throughout the day, you’ll coordinate with outreach and technical teams, monitor domain reputation and warm-up systems, resolve campaign issues, and improve operational documentation.
In short: you own the health, performance, and client success of cold email campaigns from infrastructure through execution.
Key Metrics for Success Client retention and reduced churn
Inbox placement and deliverability performance
Reply and positive-response rates
Campaign conversion performance
Client satisfaction and account health
Domain and inbox reputation
SLA adherence
Campaign launch and QA accuracy
Operational consistency across accounts
Why This Role Stands Out High ownership over client and campaign outcomes
Direct collaboration with startup leadership
Exposure to both technical and commercial sides of outbound
Hands-on responsibility across deliverability, copywriting, client success, and operations
Opportunity to help build and scale outbound systems and processes
Strong growth potential as the business scales
Interview Process Initial Screening Call
Spark Hire Video Interview
Interview with Founder
Final Discussion
Offer & Onboarding
Apply Now If you understand cold email deliverability and campaign performance deeply , can troubleshoot infrastructure and messaging issues, and enjoy taking ownership of client outcomes, we’d love to hear from you.
Apply now and help build, optimize, and scale outbound campaigns that consistently reach inboxes and generate results.
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📌 Cold Email Specialist (Ciudad de México)
🏢 Pavago
📍 Ciudad de México