FBS - Farmer Business Services, partnered with Capgemini as Employer of Record, is seeking a seasoned leader to supervise an execution support team across multiple time zones. You will coach, develop and manage performance, ensuring high-quality agent-facing support while coordinating with licensed experts for complex inquiries. The role offers adaptable work arrangements (remote and/or office-based) and requires strong process discipline, CRM governance, and staffing optimization to meet service
📌 Remote call center ops supervisor - lead global team (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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