Checkout.com in Mexico City is hiring a Merchant Care Analyst I to provide timely responses to merchant inquiries across channels.
You will work with a knowledge base, resolve issues, and escalate complex cases with clear context to senior teams.You'll need 2+ years in technical support or fintech, a degree in CS/Tech/Engineering, and strong communication.
Familiarity with Zendesk/Salesforce, Postman, SQL, and analytics tools is a plus.
Hybrid work available.
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📌 Merchant Care Specialist (Hybrid) (Xico)
🏢 Checkout.com
📍 Xico
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