Job DescriptionWe are seeking a Service Now Architect to lead the design, governance, and evolution of the Service Now platform.
This role serves as the technical authority and strategic owner of the platform, ensuring all solutions are scalable, secure, and aligned with business priorities.
The Service Now Architect will play a critical role in post-go-live stabilization, platform governance, and long-term roadmap execution, ensuring Service Now becomes a scalable, enterprise-grade system of record for IT and business workflows.
This role partners with business leaders, IT teams, and developers to define architecture standards, guide implementations, and drive continuous platform maturity and automation.
JOB DUTIESPlatform Architecture & StrategyDefine and own the end-to-end Service Now architecture across all modules and integrations.
Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.
Lead the transition from initial implementation to a governed, scalable platform operating model.
Ensure the platform is optimized for performance, scalability, and long-term sustainability.
Evaluate and recommend new Service Now capabilities and innovations to drive value.
Solution DesignDesign end-to-end Service Now solutions for complex business and operational requirements.
Create high-level and detailed architecture designs, including:Workflow automation
Data model and CMDB structure
Integration patterns
Translate business needs into scalable technical solutions and blueprints.Ensure designs align with best practices and minimize technical debt.
Governance & Platform StandardsEstablish and enforce Service Now governance, standards, and architectural guardrails.
Define and implement:Development standards
Integration frameworks
Data and CMDB governance models
Lead architecture review processes (design authority)Ensure compliance with enterprise architecture, security, and regulatory requirements.
Post-Go-Live Stabilization & Platform MaturityLead post-go-live stabilization and governance model implementation.
Define architecture supporting:SLA-driven ITSM processes
Incident, Problem, and Change process standardization
Major Incident (Sev 1 and 2) improvements
Establish a structured operating model for Service Now delivery and supportIdentify and remediate platform inefficiencies, technical debt, and process gaps.




Automation & Continuous ImprovementDrive architecture for workflow automation and process optimization initiatives.
Define reusable patterns to increase automation and reduce manual effort.
Enable capabilities such as:Self-service
Knowledge-driven support
Proactive problem management
Align platform initiatives to improve service reliability, SLA performance, and user experience.Integration & Enterprise AlignmentDefine and lead integration strategy between Service Now and enterprise systems
Drive integration expansion roadmap across key platforms (e.g., HR Systems, identity, endpoint management tools)
Ensure scalable, secure, and reliable data flows across systems.
Collaborate with enterprise architecture, infrastructure, security, and data teams.
Technical Leadership & Team EnablementProvide technical leadership and direction to developers, administrators, and platform teams.
Mentor team members and elevate overall platform capability.
Review and approve solution designs and technical implementations.
Help establish a high-performing, internally owned Service Now capability
Delivery Oversight & Lifecycle Management
Oversee architecture across the full lifecycle:Requirements, Design, Build, Deploy, OptimizeSupport large-scale implementations, upgrades, and platform changes.
Define release management, upgrade, and regression strategies.
Ensure platform stability during periods of change and growth.
Stakeholder EngagementAct as a trusted advisor to IT leadership and business stakeholders
Facilitate architecture workshops and design discussions
Translate complex technical decisions into business impact
Align technical delivery with business goals and operational priorities
YOU MUST HAVE:Experience10+ years of IT experience, with 12+ years on the Service Now platform
Proven experience designing and implementing enterprise-scale Service Now solutions
Prior role as a Senior Developer, Lead Engineer, or Architect
Technical SkillsDeep expertise in:Service Now platform architecture and data model
ITSM (required), with additional modules (ITOM, HRSD, CSM, GRC)



preferredStrong experience with:Integration design (REST, SOAP APIs)
Workflow automation and process design
CMDB and data architectureStrong understanding of:Platform scalability and performance
Security architecture and access controls
Upgrade and release managementSoft SkillsStrong leadership and decision-making capability
Excellent communication across technical and executive audiences
Ability to influence stakeholders and drive alignment
Strategic mindset with strong problem-solving ability
Ability to balance short-term delivery with long-term platform integrity
WE VALUE:Significant experience in cloud software development: designing, developing and debugging scalable solutions
Experience leading scrum teams or Software Architecture development
Solid understanding of software development fundamentals
Experience with contemporary development tools such as Git, continuous integration and automated testing frameworks
Significant working knowledge of management tools such as Share Point, Jira, Rally and Clarity PPM
Experience working in Dev Ops model
Passion for new technologies and innovation
Conveys specific, observable, and/or measurable expectations for each assignment, and verifies understanding and agreement on deliverables and timeframes
WHAT'S IN IT FOR YOU:Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
Access to cutting-edge tools, resources, and a supportive team to help you excel.
The chance to work with a general, innovative company shaping the future in its industry.
JOB INFOJob Identification : *****
Job Category : IT Architecture Planning
Posting Date : ********** T17:01:09+00:00
Job Schedule : Full time
Locations : Avenida Palmira No 351.
5to Piso, San Luis Potosi, *****, MX; AVENIDA INSURGENTES ****** TH FLOOR, Mexico City, *****, MX
(Hybrid)
Incentive Eligible : RBP
Business : ADI Global Distribution
Hiring Salary Range : We are committed to inclusive and equitable compensation.
Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location.
We also provide additional benefits tailored to your location and role.

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