Bachelor'sdegreeincomputerscience, Information Technology,orarelatedfield.
(Required)
Minimumof5yearsofrelevant ITservicedeliveryexperience.
(Required)
Experienceinthemanufacturingindustry.
(Required)
Experiencewith Service Nowand Windows11.(Required) Experiencewithdatamigration.
(Nicetohave) roject Management(PM)training.
(Nicetohave)
ITILcertification.
(Nicetohave)
Excellentcustomerserviceandcommunicationskills Experience and requirements: Bachelor'sdegreeincomputerscience, Information Technology,orarelatedfield.
(Required)
Minimumof5yearsofrelevant ITservicedeliveryexperience.
(Required)
Intermediatetoadvanced Englishproficiency(conversational).
(Required)
Experienceinthemanufacturingindustry.
(Required)
Experiencewith Service Nowand Windows11.(Required) Experiencewithdatamigration.
(Nicetohave) roject Management(PM)training.
(Nicetohave)
ITILcertification.
(Nicetohave)
Excellentcustomerserviceandcommunicationskills Learning Agility: Activelypursuetraininganddevelopmentopportunities.
Description and details of the activities Workforce Productivity:



Deployment,configuration,andsupportofhardwareclientoperatingsystems,andproductivitysoftwareforendusers.
Supportuserswith Office365andstandardproductivitytools;providebasictrainingandguidance.
End User Computing&Mobility;: Assistwithmobiledevicesetupand EUCtools,followingstandardprocedures.
Smart Handsin Server Rooms: Providehandsonsupportinserverrooms,ensuringsafetyprotocols,monitoringenvironments,andinstalling/troubleshootingservers, Virtual Machines(VMs),and UPSsystems.
Physical Security: Supportvisitormanagementsystemsandmaintainknowledgeofaccesscontrolandvideosurveillancetechnologies.
PCDesktop Support: Deliveronsiteandremotesupportvia Beyond Trust,managevirtualdesktops, Zscaler,printers,peripherals,and PClifecycle;resolveconnectivityandsecurityconfigurationissues.
Network Infrastructure: Troubleshoot LAN/WAN, OTenvironments,andassistwithnetworksecurityoperations.
Mobile: Manageon-sitecellulartechandsupportmobilecommunicationdevices(femtocells).
Operational Technology: Supports OTsystemsbyconnectingindustrialmachinestothenetwork.
Understandstheroleof OTinindustrialenvironments.
#J-*****-Ljbffr

📌 Senior It Infra Specialist: Servicenow & Windows 11 (Chihuahua)
🏢 The TECMA Group of Companies
📍 Chihuahua