About NuNu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia.
The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers' complete financial journey, promoting financial access and advancement with responsible lending and transparency.
The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu's impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Banks.
Visit our Institutional PageAbout the roleWe are looking for a Senior IT Engineer to own the device management and inventory operations in Mexico — someone who knows our systems deeply, builds and improves them, and helps scale them globally.
This is a hands‐on engineering role: you will develop features, build automations, and act as the DevOps backbone for our MDM and inventory platforms.Because you'll be based in Mexico City and will know these systems better than anyone on the ground, you'll also be the natural technical reference when regulatory conversations arise.You'll be responsible forPlatform Engineering & DevelopmentOwn EE platforms in Mexico:Lead the development, maintenance, and continuous improvement of Endpoint Engineering platforms that power the device lifecycle in MX (e.g.,Jamf Pro, Apple Business Manager/ADE, SnipeIT/Jira Assets, Assets inventory ecosystem, Zero Touch tooling, internal APIs).
Build features & integrations:Design and implementfeatures, APIs, and data flowsthat connect MDM, inventory, Jira Service Management, NuEx App, vendor systems, and other internal platforms.Automation & self-service:Createautomations and self-service experiencesthat eliminate manual work, reduce ticket load, and increase reliability for onboarding, replacements, and everyday device workflows.DevOps ownership:Act as theDevOps ownerfor these platforms in MX: manage infrastructure-as-code (Terraform/Ansible/Puppet or similar), CI/CD pipelines, configuration management, observability, and incident hooks.Metrics & outcomes:Define and track keyplatform and experience metrics(e.g., ZTD success rate, Time-to-Productivity, ticket deflection, inventory correctness, audit readiness) and iterate based on data.Operational OwnershipDay-to-day operations in MX:Be the technical owner of thedaily health, performance, and SLOsof Endpoint Engineering platforms and device fleets in Mexico.Incidents & on-call:Leadincident responsewithin the MX scope for EE platforms, coordinate with the global on-call rotation, and drive high-quality post-mortems and follow-ups.Lifecycle runbooks:Maintain and continuously improverunbooks and documentationfor key device lifecycle journeys: onboarding, day‐to‐day support, replacements, offboarding, andpanic/lost-stolenflows.Cross-team execution:Partner closely withTechCenter, Global Security Operations, Global Services Platforms, REWS,



Finance, and HRto ensure asset lifecycle processes are executed consistently and safely.Operational excellence:Proactively analyze observability signals (logs, metrics, alerts) to identify risks, bottlenecks, and opportunities for automation before they become incidents.General Scale & Cross-functional CollaborationPartner across NuEx and BAs:Collaborate withglobal Endpoint Engineering, NuEx, BA product/ops, Security, and infra/office tech teamson initiatives like NuEx App, Jira governance, Atlas, and security foundations.Scale MX learnings:Turnlessons learned in Mexicointo reusable patterns—playbooks, automations, data models, and dashboards that can be adopted by Brazil, Colombia, and other regions.Hiring & bar-raising:Participate inhiring loops(interviews, exercises, leveling feedback) for Endpoint Engineering roles, helping maintain and raise the engineering bar at Nubank.Mentorship:Mentor and pair withIC3/IC4 engineers(and contractors where appropriate), reviewing designs and pull requests, and fostering a strong engineering culture in Endpoint Engineering.Regulatory & Compliance SupportAs the deepest technical expert on the ground, serve as the reference point when regulatory bodies require explanations of our systems and processes.Ensure platform documentation and configurations are audit‐ready as a byproduct of good engineering hygiene.We are looking for a person who has Must-haveEducation:Degree inComputer Science, Engineering, Information Systems, or equivalent practical experience.Operating systems:Strong hands‐on experience administering and troubleshootingmacOS, Windows, and Linuxin production environments.Programming & scripting:Proficiency in at least one modernprogramming language(e.g., Python, Clojure, Go, Java) and inscripting(e.g., Shell Script); comfortable building services, tools, and automations.Cloud & backend:Experience designing and operatingcloud-based services on AWS(e.g., Lambda, RDS, CloudWatch, Workspaces or similar) or another major cloud provider.DevOps & IaC:StrongDevOps fundamentals—Git and CI/CD, containers (Docker), configuration management and infrastructure-as-code (Terraform, Ansible, Puppet or similar), and solid observability practices.Databases:Experience withrelational databases(PostgreSQL, MariaDB, MySQL/SQL Server or similar) as part of building or integrating services.Language & location:Native or near-native Spanish, fluent English; legally authorized to work and resident in Mexico City, with willingness to work on‐site multiple days per week.Device ManagementMDM expertise:Production experience withApple‐focused MDM solutions(Jamf Pro, Apple Business Manager/ADE) andZero Touch Deploymentflows at scale.Policy & compliance:Ability to design, implement,



and maintainendpoint security and compliance policiesvia MDM and related tooling (e.g., certificates, identity agents, Zscaler or similar).
Troubleshooting:Proven track record of debugging complexdevice setup and connectivity issues(authentication, VPN, certificates, agents, network restrictions) across macOS, Windows, and mobile.Inventory & Asset ManagementInventory platforms:Hands‐on experience withIT inventory/asset management and CMDB platforms(e.g., SnipeIT, Jira Assets, ServiceNow, Device42 or similar).
Lifecycle modeling:Ability to model and operateend‐to‐end device lifecycle workflows(procurement, onboarding, day‐to‐day, replacements, leasing, returns, offboarding, panic/lost‐stolen) in tools like Jira Service Management and internal services.Integrations & data quality:Experience integrating inventory data withHR, vendors, finance, and internal platforms, and drivingdata quality and governanceto keep inventory audit‐ready.AI NativeAI fluency:Ease in usingAI toolsas part of day‐to‐day work—exploring logs and metrics, prototyping automations, generating or refining runbooks and documentation, and improving support experiences.Experimentation mindset:Willingness toexperiment with AI/ML‐powered approachesto observability, incident response, and operational automation, while keeping security and compliance requirements in mind.Nice to HaveRegulated environments:Experience working infinancial services, fintech, or other regulated industries, including exposure to audits or regulatory reviews.Endpoint Eng stack:Familiarity withClojure microservices, Zscaler or similar secure access solutions, andZero Trust‐style endpoint/identity architectures.Certifications:Relevant certifications such asLinux (RHCE/LPIC), AWS, Jamf Pro, or security‐related certifications.Product & UX mindset:Experience partnering withproduct, UX, and operationsto run discoveries, talk to internal users, and instrument user experience metrics (e.g., CSAT, Time-to-Productivity, ticket deflection).
Location for this opportunityMexico City, MexicoOur BenefitsChance of earning equity at NuExtended maternity and paternity leavesHealth and life insuranceDental and Vision InsuranceNuCare - Our mental health and wellness assistance programNucleo - Our learning platform of coursesNuLanguage - Our language learning programHoliday Bonus ("Aguinaldo") of 30 days of pay per year17 days of paid vacation with 25% vacation bonusGym partnershipFood cardWork-from-home AllowanceParental ConsultancyRelocation Assistance Package, if applicableWork Model for this RoleHybrid 2-3 times/week:Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration.
For more details, visitOur recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process.
Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
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📌 Senior It Engineer - Endpoint Engineering (Xico)
🏢 Nubank
📍 Xico