A integral financial technology company is looking or a Customer Success Specialist to support the satisfaction, adoption and retention of a portfolio of accounts tied to a major financial institution partnership.
This is an individual-contributor role focused on client service and internal coordination - impact revenue, pricing decisions and accounts portfolio growth.ScopeThis role supports client satisfaction, retention and service quality for an assigned portfolio, working closely with the commercial/ sales team, which retains ownership of revenue targets, pricing and contract decisions.
The role does not have direct reports however, negotiate and interacts with other departments to comply customer demands.Responsibilities- Support a portfolio accounts, helping clients successfully onboard, adopt and get ongoing value from the product/ service, impacting the growth, revenue, profitability and retention of accounts.
- Serve as a day-to-day point of contact for client questions, service request and issue resolution.
- Coordinate with internal teams (support, operations, product) to resolve client needs and escalations.
- Build long-term relationships with key decision-makers at client organizations.
- Monitor account health indicators and flag early signs of of risk (declining usage,



dissatisfaction, service issues) to the commercial team.
- Maintain accurate, up-to-date records of client interactions, tickets and account status in the CRM/help desk system.
- Contribute client feedback and insights to support the commercial team's renewal and expansion conversations, helping sales teams to execute cross-sell, up-sell and portfolio expansion opportunities.
- Prepare basic reporting on account status and service metrics for internal review.Requirements- Bachelor's degree in Business Administation, finance, communications marketing or a related field.
- 5+ years of experience in customer success, client support, account coordination or a similar customer-facing role.
- Experience in banking, fintech, payments, financial technology or B2B environments is a plus.
- Strong communications and organizational skills; comfort managing multiple client accounts and follow-ups simultaneously.
- Intermediate to advanced English: B2 or C1.Nice to have- Familiarity with CRM or helpdesk/ ticketing tools (Salesforce, HubSpot, Zendesk or similar).
- Exposure to payments, acquiring or e-commerce enviroNments.
- Excel reporting skills.

📌 Customer Success Specialist- Strategic Accounts (Xico)
🏢 ManpowerGroup Caribe y Centroamérica
📍 Xico