Customer Service & Business Operations Coordinator(Bilingual – Spanish / English) COMPANY SUMMARYHexArmor® is at the forefront of innovation, delivering some of the most advanced PPE solutions for hands, eyes, and body protection.
At HexArmor®, we believe safety isn't a luxury—it's a necessity.
Since day one, we've collaborated with our customers to create cutting-edge PPE that keeps workers safe.
Our relentless pursuit of excellence has redefined industry standards in cut, puncture, needle, and abrasion resistance—all without compromising dexterity.
We are pushing excellence from head to toe with safety eyewear, helmets and face shields, hearing protection and footwear.
JOB SUMMARYHexArmor is seeking a Customer Service & Business Operations Coordinator to support the launch and growth of our Mexico operations.
This is a high-impact, multi-functional role designed for someone who thrives in a fast-paced environment and is excited to grow alongside the business.This individual will serve as a critical link between customers, suppliers, sales, operations, finance, and corporate teams, helping ensure operational excellence and an exceptional customer experience.
As the business expands, this role is expected to evolve into broader operational, administrative, and leadership responsibilities.
LOCATIONMonterrey, Mexico TRAVELUp to *****% based on business needs JOB RESPONSIBILITIESCustomer Service & Order ManagementProcess customer purchase orders, quotations, and order entries accurately and on timeProvide order status updates, shipment tracking, and delivery communication to customersServe as the primary communication bridge between customers and internal operations teamsResolve customer inquiries, claims,



and service-related issues professionally and efficientlyERP & Administrative SupportMaintain and update ERP systems including:Sales ordersPurchase ordersInvoicesCustomer recordsSupplier recordsEnsure data accuracy and system integrity across all transactionsFinance Support (AR / AP)Support Accounts Receivable activities including payment follow-up and aging reviewsAssist with Accounts Payable processes, supplier invoices, and payment coordinationSupport reconciliation and financial reporting activitiesSupplier & Performance ManagementTrack supplier deliveries, open orders, and service levelsMaintain customer and supplier scorecardsMonitor KPI performance and identify service improvement opportunitiesSales & Commercial SupportSupport sales representatives with quotations, customer follow-up, account documentation, and opportunity trackingAssist with sales reporting, pricing files, and customer activity updatesSupport customer presentations, meetings, and commercial initiatives as neededHuman Resources & Office SupportSupport payroll coordination and employee documentationAssist with onboarding, attendance tracking, employee reviews, and HR administrative activitiesSupport local office administration and employee communication initiatives QUALIFICATIONS3+ years of experience in customer service, business operations, administration, or supply chain supportExperience working with ERP systems such as SAP, Oracle NetSuite, or similar platforms preferredUnderstanding of Accounts Receivable, Accounts Payable, invoicing, and business administrative processesStrong Excel, reporting,



and organizational skillsExcellent communication and multitasking abilitiesAbility to manage multiple priorities in a startup or growth-oriented environmentBilingual in English and Spanish requiredAbility to work in a hybrid environment and travel as needed ADDITIONAL COMPETENCIESSuccessful candidates will embody the following traits and skills: Critical Thinking and Problem Solving, Planning and Organizing, Effective Communication, Customer Focus, Adaptability, Collaboration, Attention to Detail, Accountability, Initiative, and the ability to thrive in a fast-paced and evolving business environment.
GROWTH OPPORTUNITYThis role is designed as a strategic growth position.
As the Mexico business expands, this individual may grow into leadership roles across customer service, operations, administration, or business management.
COMPENSATIONCompetitive Base Salary + Bonus Opportunity ADDITIONAL BENEFITSFull Medical, Dental, and Vision Insurance401(k) MatchPaid Time Off and Holiday VacationOpportunity to help keep people safe with a premium product HexArmor is proud to be an Equal Opportunity Employer.
We are committed to creating a workplace where all individuals are treated with dignity and respect.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
At HexArmor, we believe diversity in people and ideas makes us stronger.
We are committed to attracting and retaining a diverse employee workforce honoring people's experiences, perspectives, and cultural backgrounds.
As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.
If you require a reasonable accommodation during the application or interview process, please let us know.
*Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen.

📌 Customer Service & Business Operations Coordinator (México)
🏢 HexArmor
📍 México