Company Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.19,000 trained professionals300+ locations worldwideFortune 500Globally unified systemsJob DescriptionMajor Duties and ResponsibilitiesEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) DepartmentEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace TRANSCON Files and reportingUse export TRANSCON Workflow on daily basisEnsure accurate and timely client and vendors billing.Ensure delivery of freight and timely clearance when applicableInteract with our customers in arranging their TRANSCON shipments, meeting customer service standards.Contribute to maintain good relationships with suppliersMeet compliance at all times to regulations internal and external in accordance with government regulations.Understand department process flow,



and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPsMeet KPI standards in accordance with the Company's procedures Network communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
KNOWLEDGE & BEHAVIORS: Knowledge:Expeditors' Company Policies and ProceduresBasic local regulatory knowledge for complianceGlobal Logistics Industry knowledgeHazardous materials certification (preferred)Behaviors:Positive and willing to help attitudeQualificationsSkills:Pro-active, strong organizational skills.Good computer skills (Excel, Word)85% Fluent in English Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Additional InformationExpeditors offers excellent benefits:We offer:-Legal Benefits-Job stability-Type of position: full-time, permanent contract-Work from home:No (any changes will be notified)All your information will be kept confidential in accordance with EEO guidelines.

📌 Service Center Transcon (Transportation) Customer Servicer Representative (Ciudad Juárez)
🏢 Expeditors
📍 Ciudad Juárez