Fictiv Exists to Enable Hardware Innovators to Build Better Products, FasterFictiv exists
to help product innovators create.Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four general manufacturing centers in India, Mexico, China, and the U.S.
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Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence.
To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Sales Administrator (Onsite – Santa Catarina, Mexico)As a Sales Administrator, you will play a key role in supporting our U.S.
-based sales team through administrative support, CRM management, order processing, and internal coordination.
You will also occasionally interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.This is an onsite position based in our Santa Catarina, Mexico office, requiring strong communication skills, attention to detail, and a proactive, organized approach.Areas of ResponsibilitySales Administration SupportMaintain and update CRM systems (e.g., Salesforce, Odoo, HubSpot) with accurate sales dataPrepare and process sales quotes, invoices, purchase orders, and contractsCoordinate with internal teams (logistics, finance, operations) to support the sales cycleTrack order statuses, follow up on pending documentation, and support reporting needsManage sales documentation and ensure compliance with internal processesCustomer Engagement (Occasional)Respond to customer inquiries via email, chat, or phone in a timely and professional mannerAssist customers with basic product information, order updates,



and support requestsEscalate complex issues to relevant team members while maintaining clear communicationBuild rapport with customers and represent the company with professionalism and warmthAll employees are expected to maintain and contribute to the Quality Management System (QMS).
Required QualificationsBachelor's degree in Business Administration, Sales, Marketing, or a related field2+ years of experience in sales support, administrative, or customer service rolesStrong verbal and written communication skills in EnglishProficiency with Microsoft Office, Google Workspace, and CRM toolsAbility to work independently, prioritize tasks, and meet deadlinesFlexibility to work at least 4–5 hours overlapping with U.S.
business hours (EST/PST)Preferred QualificationsExperience working with international teamsFamiliarity with U.S.
business practices and customer expectationsBasic understanding of sales funnels and B2B or B2C sales processes Como Administrador/a de Ventas, desempeñarás un papel clave apoyando al equipo de ventas en Estados Unidos mediante tareas administrativas, gestión de CRM, procesamiento de pedidos y coordinación interna.
Ocasionalmente, también interactuarás directamente con clientes por correo electrónico, chat o teléfono para atender consultas, proporcionar actualizaciones o resolver temas menores.Esta es una posición presencial en nuestra oficina de Santa Catarina, México, que requiere sólidas habilidades de comunicación, atención al detalle y un enfoque proactivo y organizado.
Áreas de ResponsabilidadSoporte Administrativo de VentasMantener y actualizar los sistemas CRM (por ejemplo, Salesforce, Odoo, HubSpot) con información precisa de ventasPreparar y procesar cotizaciones, facturas, órdenes de compra y contratosCoordinar con equipos internos (logística, finanzas, operaciones) para apoyar el ciclo de ventasDar seguimiento al estatus de pedidos,



documentación pendiente y necesidades de reporteoAdministrar la documentación de ventas y asegurar el cumplimiento de los procesos internosAtención al Cliente (Ocasional)Responder a consultas de clientes por correo electrónico, chat o teléfono de manera oportuna y profesionalApoyar a los clientes con información básica de productos, actualizaciones de pedidos y solicitudes de soporteEscalar temas complejos a los equipos correspondientes, manteniendo una comunicación claraConstruir una relación positiva con los clientes y representar a la empresa con profesionalismo y calidezTodos los empleados deben mantener y contribuir al Sistema de Gestión de Calidad (QMS).
RequisitosLicenciatura en Administración de Empresas, Ventas, Mercadotecnia o carrera afín2+ años de experiencia en soporte de ventas, funciones administrativas o atención al clienteExcelentes habilidades de comunicación oral y escrita en inglésManejo de Microsoft Office, Google Workspace y herramientas CRMCapacidad para trabajar de forma independiente, priorizar tareas y cumplir con fechas límiteDisponibilidad para trabajar al menos 4–5 horas con traslape en horario laboral de EE. UU. (EST/PST)DeseablesExperiencia trabajando con equipos internacionalesFamiliaridad con prácticas comerciales y expectativas de clientes en EE. UU.Conocimientos básicos de embudos de ventas y procesos de ventas B2B o B2C About FictivFictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world.
People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.We're actively seeking teammates who:Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.Thrive in an environment emphasizing respect, honesty, collaboration, and growth.Have an 'always learning' mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammatesWe encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

📌 Sales Administrator - Santa Catarina, México
🏢 Fictiv
📍 México