Fictiv Exists to Enable Hardware Innovators to Build Better Products, FasterFictiv exists
to help product innovators create.Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.
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Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence.
To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Soporte de Operaciones Comerciales / Business Support Operations (Individual Contributor)Location: Monterrey area, Reciente León, MexicoAbout the RoleWe are looking for a Business Support Operations professional to support our U.S.
-based sales team with day-to-day administrative and coordination tasks.
This is an individual contributor (IC) role, ideal for someone early to mid-career with approximately 2+ years of experience in sales support, administration, or customer service.This role is not senior-level and does not include people management or strategic ownership.
It is a hands-on position focused on execution, accuracy, organization, and strong communication with internal teams and customers.
Key ResponsibilitiesSales Support & AdministrationMaintain and update CRM systems (e.g., Salesforce, HubSpot, Odoo) with accurate and timely sales dataPrepare and process sales quotes, invoices, purchase orders, and contractsCoordinate with internal teams (logistics, finance, operations) to support the sales cycleTrack order status, follow up on required documentation, and assist with basic sales reportingOrganize and manage sales documentation in accordance with internal processesCustomer Support (Occasional)Respond to customer inquiries via email, chat,



or phone in a professional and timely mannerProvide basic product information and order status updatesEscalate more complex issues to the appropriate internal teamsRepresent the company with professionalism and a customer-focused mindsetQuality & ProcessFollow and contribute to the company's Quality Management System (QMS)Maintain organized records and support consistency across sales-related processes Required QualificationsBachelor's degree in Business Administration, Sales, Marketing, or a related field2+ years of experience in sales support, administrative, or customer service rolesStrong written and verbal English communication skillsComfortable working with Microsoft Office, Google Workspace, and CRM toolsAbility to work independently, prioritize tasks, and meet deadlines Preferred QualificationsExperience working with international or U.S.
-based teamsFamiliarity with U.S.
business practices and customer expectationsBasic understanding of sales processes (B2B or B2C) Important NoteThis position is intended for junior to mid-level professionals who enjoy operational, administrative, and support-focused work.
It is not a senior, lead, or management role.
Soporte de Operaciones Comerciales (Rol Individual – IC)Ubicación: Área de Monterrey, Nuevo León, MéxicoSobre el PuestoBuscamos un(a) profesional en Soporte de Operaciones Comerciales para apoyar al equipo de ventas en Estados Unidos con tareas administrativas y de coordinación diaria.
Este es un rol de contribución individual (IC), ideal para una persona en una etapa temprana a intermedia de su carrera, con alrededor de 2+ años de experiencia en soporte comercial, funciones administrativas o atención al cliente.Este no es un puesto senior, ni incluye liderazgo de personas o responsabilidades estratégicas.
Es un rol operativo y práctico, enfocado en la ejecución, el orden, la precisión y la comunicación efectiva.
Responsabilidades PrincipalesSoporte Administrativo ComercialMantener y actualizar sistemas CRM (por ejemplo, Salesforce, HubSpot, Odoo) con información precisa y actualizadaPreparar y procesar cotizaciones, facturas, órdenes de compra y contratosCoordinarse con equipos internos como logística, finanzas y operaciones para apoyar el ciclo de ventasDar seguimiento al estatus de órdenes,



documentación pendiente y reportes básicosAdministrar y organizar documentación comercial conforme a los procesos internosAtención al Cliente (Ocasional)Atender consultas de clientes por correo electrónico, chat o teléfono de forma profesional y oportunaProporcionar información básica de productos y actualizaciones sobre pedidosEscalar situaciones más complejas a los equipos correspondientesRepresentar a la empresa con un enfoque profesional y orientado al clienteCalidad y ProcesosCumplir y contribuir al Sistema de Gestión de Calidad (QMS)Mantener registros organizados y apoyar la consistencia de los procesos comerciales RequisitosLicenciatura en Administración, Ventas, Mercadotecnia o carrera afín2+ años de experiencia en roles administrativos, soporte comercial o atención al clienteBuen nivel de inglés hablado y escritoManejo de Microsoft Office, Google Workspace y herramientas CRMCapacidad para trabajar de forma independiente, organizar prioridades y cumplir con fechas límite DeseableExperiencia trabajando con equipos internacionales o de Estados UnidosConocimiento básico de prácticas comerciales en EE. UU.Comprensión general de procesos de ventas (B2B o B2C) Nota ImportanteEste puesto está diseñado para perfiles junior a nivel intermedio que buscan desarrollarse en funciones administrativas y de soporte operativo.
No es un rol senior, de liderazgo ni de gestión de equipos.
About FictivFictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world.
People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.We're actively seeking teammates who:Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.Thrive in an environment emphasizing respect, honesty, collaboration, and growth.Have an 'always learning' mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammatesWe encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

📌 Soporte De Operaciones Comerciales / Business Support Operations (Individual Contributor) (Monterrey)
🏢 Fictiv
📍 Monterrey