Position: Customer Experience & Revenue Representative (B2B)Location: Remote (LATAM)Schedule: Monday - Friday.
Pacific or Eastern Time 40hrs a week ( Could change based on business needs)Salary Range: $1,800 – $2,500 USD per month + commissionWe are looking for a revenue-driven Customer Experience & Revenue Representative.
In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers.This is not a traditional support role.
It combines customer experience, consultative selling, and revenue ownership.
The ideal candidate is confident on the phone, highly organized, and motivated by performance and results.Role OverviewAs a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions.
You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling.Key ResponsibilitiesCustomer Engagement & SalesHandle 40+ primarily outbound phone calls per dayConduct ***** meaningful customer conversations dailyPlace orders directly over the phoneAdvise customers on products and servicesRevenue GenerationIdentify upsell and cross-sell opportunitiesManage and grow an assigned book of B2B customersSupport customer retention through proactive outreachCRM & DocumentationDocument all customer interactions and activities in CRM (Salesforce preferred)Revenue AccountabilityPerformance is measured by orders placed, upsells, and product packages sold 4+ years of experience in phone-based, customer-facing roles2+ years of Full cycle sales.
Experience in Inside Sales, Account Management, or Customer SuccessPrior experience placing orders or closing transactionsCRM experience (Salesforce preferred)Advanced English (C1 or near-native)Strong phone presence and communication skillsExperience with objection handling and consultative sellingStrong attention to detail and organizationExperience working with B2B customersBackground in high-volume call environmentsIdeal Candidate ProfileRevenue-oriented and results-drivenComfortable working in a phone-based roleStrong communicator with a consultative approachOrganized and detail-orientedProactive in driving customer engagement and retentionAdditional DetailsIndustry: Marketing & AdvertisingStart Date: May 5th, **** Remote Work: Work from anywhere—our team is general, and we value work-life balance.
Growth Opportunities: As a key player i you'll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago's Confidentiality and Non-Circumvention Agreement.
This ensures a respectful and professional experience for everyone involved.

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