Participate from day one in the facility build‐out (rack‐and‐stack, basic setup).
Provide ongoing hands‐on desktop and local connectivity support.
Work closely with central NOC/engineering teams, who retain ownership of monitoring and advanced management.
Build & Implementation Assist with rack‐and‐stack of IT equipment (servers, switches, firewalls, APs) under remote engineering guidance.
Support initial site setup and basic connectivity checks for:access switches (likely Cisco or successor platform), wireless infrastructure (historically Juniper or similar).
Basic firewall/perimeter gear (Level 1 tasks only).
Handle new hire onboarding: Prepare and issue devices.
Perform standard user setup and configuration.
Provide Level 1 troubleshooting for: Hardware, OS, and standard corporate applications.
Troubleshoot basic LAN/WLAN issues for end‐users (wired and wireless).
Perform basic wireless troubleshooting (signal/SSID/access issues) and escalate complex issues.
Work onsite 8x5 during local business hours; support occasional overtime as needed.




Collaborate with:Central NOC/infrastructure teams, local business leadership and service delivery managers.Requirements 1-3 years in desktop support, IT field services, or similar onsite support role.
Strong hands‐on experience with:Windows desktop/laptop install, configuration, and troubleshooting.
Basic networking concepts: IP, DNS, DHCP, VLAN basics.
Wi‐Fi connectivity troubleshooting from the user side.
Ability to: Safely rack and stack standard IT equipment.
Follow runbooks/procedures from remote engineers.
Exposure to Cisco switching and enterprise wireless (e.g., Juniper).
Experience in a large corporate or managed services environment.
Strong customer service mindset and professional onsite demeanor.
Clear verbal and written communication (with local leadership and remote teams).
Reliable, punctual, and comfortable acting as the onsite face of IT.
Willingness to learn and cross‐train to ensure redundancy between the two roles.

📌 Systems Support Senior Analyst (Xico)
🏢 Ntt Data
📍 Xico