Job Title: Fulfillment Operations Specialist Contractor Fee: $3,000/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth.
We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members.
Tidal is owned and operated by consumer brand owners and operators.
We have experience in offshore team-building and aim to help businesses leverage global talent.
About This Role:We're hiring a Fulfillment Operations Specialist to support a fast-growing eCommerce brand across Shopify, Amazon, Walmart, TikTok Shop, and other sales channels.
In this role, you will manage fulfillment workflows, troubleshoot operational and system issues, support product and inventory setup, and help improve processes across ERP, WMS, and marketplace platforms.
We're looking for someone who is organized, detail-oriented, proactive, and comfortable working in a fast-moving environment with multiple priorities.
The idóneo candidate is systems-minded, able to solve problems independently, communicate clearly with different teams, and identify ways to improve workflows and reduce recurring operational issues.
Key Responsibilities: Support end-to-end backorder program execution when products are sold through future inventoryManage future ship dates based on inbound container timelines and maintain ESD logic for customer-facing website displayValidate inventory alignment across Shopify, ERP, and WMS systems before backorder release decisionsBalance automation with manual controls to ensure customer commitments are operationally feasibleSupport Shopify product creation, SKU setup,



and shipping configuration for new launches and spare parts workflowsEnsure products, bundles, and launch flows are operationally ready across systems before go-livePartner cross-functionally to support go-to-market execution and reduce fulfillment riskDiagnose system-level issues across dropship and partner order flows, including inventory sync failures, SKU mismatches, EDI/integration errors, and SLA breakdownsDefine escalation paths and drive resolution across internal stakeholders, partners, and systemsIdentify recurring failure patterns and implement workflow or system-level fixesOperate across Shopify DTC, Amazon FBA/FBM, Walmart Marketplace, TikTok Shop, and other partner channelsProduce weekly trend analysis across fulfillment, order flow, and system performanceDeliver ad hoc reporting and support leadership with actionable insightsTranslate exception data into prioritized recommendations and surface recurring operational issuesMonitor exception feeds and tracking signals across systems to identify high-impact issues and fulfillment risksCoordinate with 3PL partners, CX, and internal teams on issue resolution and escalation managementSupport EDI and integration troubleshooting across fulfillment systems and partner order flowsAssist in testing and rollout of process improvements to reduce exceptions and manual workDefine escalation frameworks for recurring shipment and fulfillment issuesPartner cross-functionally to resolve systemic issues and reduce repeat exceptionsSupport complex or international shipment escalations as needed Software/Platforms/Tools: Shopify (required)Fulfil (ERP) or similar systemsParabolaOmniCarrier portalsParcelLab or Corso3PL / WMS systems (e.g., Softeon)Marketplace platforms: including Amazon FBA/FBM, Walmart Marketplace, and TikTok Shop Qualifications: 3–6 years of experience in DTC, eCommerce operations, fulfillment, logistics, or similar rolesExperience working as a freelancer or independent contractor supporting remote or international teamsStrong systems experience across Shopify, ERP/OMS platforms, marketplace tools, and tracking systemsExperience working in multi-channel environments (DTC, marketplace, retail, dropship)Experience with Shopify product setup, SKU management, bundles, shipping logic, and inventory synchronizationStrong analytical and problem-solving skills with the ability to identify root causes and recommend actionsData-driven mindset with the ability to translate reporting into actionable insightsExperience improving workflows, automations, and SOPs using tools like Parabola, Omni, or similarStrong written communication skills and ability to collaborate cross-functionallyC1–C2 level English proficiency (written and verbal)Highly detail-oriented and comfortable managing high volumes of operational issuesExperience working in lean, high-growth environments with evolving processes and high operational ownership Nice to have: Experience working with 3PLs and carrier partnersFamiliarity with EDI, integrations, and order routing systemsExperience in high-growth or scaling eCommerce brandsExposure to automation tools and AI tools (e.g., Claude or similar) Shift Schedule: Monday to Friday, aligned with US EST hours, with flexibility for cross-functional collaboration as needed.

📌 Mex - Fulfillment Operations Specialist (Xico)
🏢 Tidal
📍 Xico