Internship MissionAs a Customer Support Summer Intern, your mission is to help define Aplazo's Support Channel Strategy by determining the optimal role, design, and interaction of each support entry point.
The goal is to improve routing efficiency, operational performance, and user experience consistency across support channels.This is a project-based internship with strong analytical, operational, and strategic components, working closely with Product, Data, and Operations teams.Key ResponsibilitiesAnalyze current support channel performance across entry pointsMap user and operational failures caused by existing channel limitationsIdentify inefficiencies in routing, transfers, and channel interactionsDesign an improved support channel model, including:routing logictransfer rulessingle-chat logicAI-based triage opportunitiesWork cross-functionally with Product, Data,



and Operations teamsSynthesize insights into clear, structured recommendationsSupport the creation of an exec-ready proposal for the future support channel designRequirementsMBA student with strong analytical and problem-solving skillsStrong interest in operations, product strategy, and AIExperience in consulting, operations, product, or tech environments is a plusStrong data analysis and structured thinking capabilitiesAbility to work cross-functionally with Product, Data, and Operations teams Nice to Have Exposure to customer support operations or service designFamiliarity with automation or AI-driven workflowsExperience working with performance metrics and operational KPIs Language • English: Advanced

📌 Intern - Customer Support (Xico)
🏢 APLAZO, S.A. DE C.V. APL200511RL7
📍 Xico