Remoto: Trabajo híbrido

Customer Success AssociateFull Time | HybridAguascalientes, MXInnovate with Benchmark Digital as a Customer Success AssociateEveryone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.Benchmark Gensuite is a integral technology company dedicated to helping businesses achieve their sustainability goals through cutting-edge digital solutions. Our platform empowers organizations to streamline environmental, health & safety, and ESG reporting, driving data-driven improvements and fostering a culture of responsibility.Benchmark Gensuite Benefitsannual bonus programsregular team-building eventsoff-cycle reviewsengaging team activities including happy hoursexciting virtual eventsstrong, supportive,



and fun rapportBenchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive spaceAbout Benchmark GensuiteBenchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.Job OverviewWe are seeking a dynamic and technically-oriented Customer Success Associate to join our team. The ideal candidate will combine strong technical expertise with exceptional customer service skills to provide specialized guidance, conduct thorough technical assessments, and develop comprehensive solutions for our diverse customer portfolio.



This role requires a results-driven professional with a bachelor's deree in a technical or administrative field and at least one year of relevant customer service experience, who can collaborate across teams, support business analysis initiatives, and contribute to customer satisfaction and growth.ResponsibilitiesProvide specialized technical guidance and troubleshooting support to customersDocument technical findings, recommendations, and action plans to facilitate long-term customer supportSupport Leadership team to get customer satisfaction and growth among a portfolio of customersSupport drafting business requirement documentation for project specifications related to business analysisDevelop understanding of clients’ operations and systemsSupporting Unit Leads with administrative tasks for customersCollaborate with internal teams to build and delivery customer expectationsEducationBachelor’s degree (B.A./B.S.) in administrative fields or Marketing (Technical oriented), Industrial Engineering, Computer Science or similar.Qualifications & Experience1+ year relevant customer service experience, required1+ year of experience in conducting thorough technical assessment, highly desiredResults-driven mentalityPowerPoint skills and experience with Excel preferredAdaptability, able to work on a fast pace and multitasking environmentProficient English skills spoken and writtenExceptional listening, communication, and presentation skills, highly organized, collaborative and detail orientedEmpathetic, positive attitude with a desire to help our team to support customer needsWillingness to travel and adapt to changing schedules and environmentsQuestions about the position? Please contact our HR Mexico Team at [email protected].#LI-Hybrid#J-18808-Ljbffr

📌 [MX] Customer Success Associate (Ciudad de México)
🏢 Gensuite
📍 Ciudad de México