Lead CX discovery workshops and requirements gathering sessions with business stakeholdersAnalyze customer journeys and identify opportunities for experience improvementDefine business processes, functional requirements, and solution roadmapsDesign and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platformsCollaborate with architects, developers, and project teams to ensure successful solution deliveryDrive stakeholder alignment, change management, and user adoption initiativesSupport testing, training, deployment, and post-implementation optimization activitiesProvide consulting expertise during presales, solutioning, and transformation engagementsRequirements

11 to 15 years of overall professional experienceStrong experience in Customer Experience (CX) consulting and digital transformation programsDeep understanding of CRM and customer engagement processesHands-on expertise in the Salesforce ecosystem and multi-cloud implementationsExperience in customer journey mapping, business process design, and requirements managementStrong stakeholder management and executive communication skillsAbility to bridge business and technology teams effectivelyExperience working in integral and cross-functional delivery environmentsBachelor's Degree in Engineering, Business Management, Information Systems, or a related fieldResilience, emotional intelligence,



and focus on agile deliveryDeep understanding of the difference between coding and engineeringAdvanced oral EnglishAdvanced SpanishSalesforce certifications are highly preferredExperience in Manufacturing, Automotive, Consumer Goods, Retail, or similar industriesExposure to Customer Data Platforms (CDP), Personalization, AI, and Analytics solutionsExperience leading large-scale transformation programs across multiple geographiesMBA or equivalent postgraduate qualification is desiredFamiliarity with cloud-native foundations or AI coding assistantsCore Competencies

Demonstrates expertise in Customer Experience (CX) consulting, Salesforce ecosystem solutions, and digital transformation initiatives. Proficient in stakeholder management, customer journey mapping, and business process design to drive successful project outcomes.Highest-signal resume keywords

Customer Experience ConsultingSalesforce Ecosystem ExpertiseBusiness Process DesignStakeholder ManagementDigital Transformation ProgramsATS Optimization Keywords

Hard Skills

Customer Journey MappingRequirements ManagementFunctional Requirements DefinitionSolution RoadmapsMulti-Cloud ImplementationsChange ManagementUser Adoption InitiativesTesting and Training SupportPost-Implementation OptimizationAgile DeliverySoft Skills

Executive CommunicationEmotional IntelligenceResilienceCollaborationBridging Business and Technology TeamsCertifications & Qualifications

Salesforce CertificationsMBA or Equivalent Postgraduate QualificationIndustry Keywords

ManufacturingAutomotiveConsumer GoodsRetailDigital TransformationTools & Technologies

SalesforceCustomer Data PlatformsAI SolutionsAnalytics SolutionsCloud-Native Foundations

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📌 Senior Business Analyst (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México