The OpportunityJoin our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of general teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.As an Amazon Connect Tech Architect, you will play a pivotal role in helping clients optimize their operational efficiency by analyzing their needs, implementing software solutions, and providing training and support for seamless integration and utilization of business applications. Within our Commercial & Service Excellence practice, you will leverage your skills to assist clients in achieving their strategic objectives through innovative business application consulting services.As a Senior Manager, you will lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You will interact with clients at a strategic level, driving overall project success. Growing as a strategic advisor, you will leverage your skills and professional networks to deliver quality results. You will motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognizing when to take action and when to escape. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm.In this role at PwC Acceleration Center Mexico, you will provide consulting services for a wide range of business applications,



leveraging a broad understanding of various software solutions to assist clients in optimizing operational efficiency through analysis, implementation, training, and support.ResponsibilitiesLeading the analysis and implementation of business application solutions to optimize client operational efficiencyManaging client relationships and providing strategic advice on business application integration and utilizationOverseeing the development and delivery of training programs to facilitate seamless adoption of new technologiesCoordinating with cross-functional teams to drive successful project delivery and resource managementUtilizing analytical reasoning and business data analytics to identify opportunities for business transformationImplementing technology solutions that align with client strategic objectives and enhance service excellenceInnovating processes and leveraging business technology to support client contact center technology initiativesProviding technical consultation and support for complex business application projectsDeveloping documentation and delivering feedback to improve application software performance and user experiencePromoting inclusion and teamwork to build diverse, high-performing teams within the organizationWhat You Must HaveAt least a Bachelor's degreeAt least 8 years of experienceOral and written proficiency in English requiredWhat Sets You ApartPreference for a Master's or Masters of Business Administration degreeLeveraging advanced skills in business data analytics and transformationInnovating technology solutions for contact center environmentsDemonstrating strategic planning and project management capabilitiesUtilizing technical consultation and technology integration skillsExcelling in systems project management and technology implementation#J-18808-Ljbffr

📌 Amazon Connect Tech Architect (Jalisco)
🏢 PwC México
📍 Jalisco