Why Join The Drata Team?
The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
- Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.
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Job Summary:
As the Senior Manager, Technical Support at Drata, you will lead and scale a high-performing technical support organization responsible for delivering exceptional support across a growing and increasingly complex platform. You will oversee support managers and senior individual contributors, drive operational excellence, and shape the strategy, structure, and systems that enable the team to deliver consistent, high-quality outcomes for customers.
This role is adecuado for a strategic and hands-on leader who brings deep technical support experience, strong people leadership,



and a passion for building scalable support organizations. You will partner closely with Engineering, Product, Customer Success, and other cross-functional leaders to improve the customer experience, strengthen escalation management, and ensure Drata’s support organization evolves alongside the business.
At Drata, Technical Support plays a critical role in helping customers maintain trust, stay audit-ready, and confidently use our platform across integrations, automations, and compliance workflows. Our Technical Support team supports issues involving APIs, cloud infrastructure, identity systems, and evidence collection workflows, and collaborates closely with Engineering and Product to resolve bugs and improve supportability.
What you’ll do:
- Lead and develop Technical Support managers, senior technical contributors, and broader support team structures through clear expectations, coaching, and success

📌 Senior Manager, Technical Support (México)
🏢 drata
📍 México