We are seeking a ServiceNow Architect to lead the design, governance, and
evolution of the ServiceNow platform. This role serves as the technical
authority and strategic owner of the platform, ensuring all solutions are
scalable, secure, and aligned with business priorities.
The ServiceNow Architect will play a critical role in post-go-live
stabilization, platform governance, and long-term roadmap execution, ensuring
ServiceNow becomes a scalable, enterprise-grade system of record for IT and
business workflows.
This role partners with business leaders, IT teams, and developers to define
architecture standards, guide implementations, and drive continuous platform
maturity and automation.
JOB DUTIES:
Platform Architecture & Strategy
* Define and own the end-to-end ServiceNow architecture across all modules and
integrations.
* Develop and maintain a multi-year platform roadmap aligned to ITSM maturity,
automation goals, and business priorities.
* Lead the transition from initial implementation to a governed, scalable
platform operating model.
* Ensure the platform is optimized for performance, scalability, and long-term
sustainability.
* Evaluate and recommend new ServiceNow capabilities and innovations to drive
value.
Solution Design
* Design end-to-end ServiceNow solutions for complex business and operational
requirements.
* Create high-level and detailed architecture designs, including:
* Workflow automation
* Data model and CMDB structure
* Integration patterns
* Translate business needs into scalable technical solutions and blueprints.
* Ensure designs align with best practices and minimize technical debt.
Governance & Platform Standards
* Establish and enforce ServiceNow governance, standards, and architectural
guardrails.
* Define and implement:
o Development standards
o Integration frameworks
o Data and CMDB governance models
* Lead architecture review processes (design authority)
* Ensure compliance with enterprise architecture, security, and regulatory